Web Accessibility & Compliance Operations Specialist

About the role

We're seeking a Web Accessibility & Compliance Operations Specialist to support our global web ecosystem. The role involves driving accessibility and digital compliance initiatives, collaborating with cross-functional teams, and vendors.

Responsibilities

• Support ongoing accessibility remediation initiatives across global web properties
• Coordinate with third-party vendors regarding accessibility gaps, remediation timelines, and testing
• Establish scalable processes for accessibility reviews, issue tracking, and remediation governance
• Partner with internal teams (legal, security, analytics, and IT), vendors, and developers on WCAG-related issues
• Avoid ambiguity in processes and establish structure

Requirements

This is a 6-month role with the opportunity to extend, working out of the Merchandise Mart in Chicago 3 or more days per week.

Qualifications

• 7+ years of experience working on web accessibility (WCAG), cookie/privacy compliance, and related digital compliance initiatives
• Familiarity with enterprise websites, ecommerce ecosystems, CMS-based websites, digital marketing, and ecommerce operations
• Experience working across technical and non-technical teams
• Proactive and adaptable with industry best practices

Skills and Attributes

• Strong organizational and project coordination skills
• Strong written communication and documentation skills
• Ability to independently manage follow-through across multiple stakeholders
• Comfortable operating in environments with evolving processes and ambiguous ownership

Benefits

• Biweekly pay
• Health and wellness benefits plans
• Flexible vacation and holiday policies
• Paid parental leave
• 401(k) with employer matching
• Referral bonus
• Opportunity to work with a growing company that actively rewards and promotes its employees