Weatherization and Housing Services Intake Specialist

Location: On-Site – 3155 Elbee Road, Moraine, OH

About the role

Miami Valley Community Action Partnership (MVCAP) is seeking a detail-oriented and customer-focused Weatherization and Housing Services Intake Specialist to join our team. This position serves as the first point of contact for individuals seeking Weatherization and Housing Services and plays a vital role in determining program eligibility, maintaining accurate records, and providing exceptional customer service.

Responsibilities

• Conduct customer interviews to determine eligibility for Weatherization and Housing Services programs.
• Collect, review, verify, and process applications and supporting documentation while ensuring compliance with federal, state, and agency requirements.
• Provide exceptional customer service by answering questions and assisting clients throughout the application process.
• Maintain accurate client records through timely and precise data entry into agency databases and web-based systems.
• Review applications for completeness, accuracy, and quality assurance.
• Monitor application status and communicate with clients regarding missing documentation and next steps.
• Coordinate with internal staff, contractors, and community partners to support efficient program operations.
• Maintain confidentiality while handling sensitive client information.
• Assist with reporting requirements and maintain organized electronic and paper files.
• Support outreach efforts and promote available agency services within the community.
• Perform additional administrative and program support duties as assigned.

Requirements

• High School Diploma or GED.
• Experience in customer service, intake, administrative support, case management support, or a related office environment.
• Strong organizational skills with excellent attention to detail.
• Proficiency with Microsoft Office and the ability to learn agency software systems.
• Excellent verbal and written communication skills.

Qualifications

• Associate's degree in Human Services, Business Administration, Public Administration, or a related field (preferred).
• Experience working with public assistance programs, eligibility determination, or community-based services (preferred).
• Experience using database management or intake software systems (preferred).

Skills

• Excellent customer service and interpersonal skills.
• Ability to explain program requirements and eligibility guidelines clearly and professionally.
• Strong attention to detail and commitment to documentation accuracy.
• Ability to manage multiple priorities while meeting deadlines.
• Professionalism, empathy, and discretion when working with confidential information.
• Strong problem-solving and organizational skills.
• Ability to work both independently and collaboratively as part of a team.
• Commitment to providing high-quality service to individuals and families in our community.

Benefits

At Miami Valley Community Action Partnership, you'll be part of a mission-driven organization dedicated to improving the lives of individuals and families throughout the Miami Valley. Our employees make a meaningful impact every day by connecting community members with programs and services that improve housing, safety, and quality of life. We offer a supportive team environment, opportunities for professional growth, and the chance to make a difference in the communities we serve.

Pay

$41,496.00 - $52,041.60 annually, commensurate with skills and experience.

Schedule

Monday – Friday | 8:00 AM – 4:30 PM