Wealth Management Client Sales Specialist

About the role

The Wealth Management Client Sales Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Sales Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems.

Responsibilities

• Provide overall support to management, advisors and other support staff including operating the firm’s business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling inbound calls/requests when needed and all other facets of support activities assigned.
• Extensive client contact involved in all activities that align with prospective and existing clients.
• Perform account maintenance including money transfer requests, address changes, etc.
• Serve as liaison between sales team, compliance, and other business lines throughout the firm.
• Manage account opening process, including but not limited to retrieving relevant executed documentation from clients and ensuring compliance with regulatory procedures.
• Review client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation.
• Attend client meetings, prospect meetings, and client/marketing events.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support.
• Fulfill financial advisor requests and resolve service-related issues and inquiries.
• Process tasks and resolve issues in a timely and accurate manner.
• Ensure adherence to compliance operating policies and procedures including maintaining confidentiality and client privacy at all times.
• Maintain a focus on continuous improvement and provide feedback on system enhancements.
• Master technology to ensure it is being used to its full benefit.

Requirements

• 0–2 years’ experience required; 2–4 years’ experience preferred.
• High School diploma required for consideration (or equivalent); Bachelor’s preferred.
• Proficient use of Microsoft Excel, Word, Outlook, and PowerPoint required; experience with DocuSign preferred.
• Accurate typing, spelling, and grammar skills.
• Good written and oral communication skills.
• Good organizational and customer service skills.
• General banking and operations experience is helpful.
• FINRA Licenses: Series 7, 66/63 preferred.
• Appropriate State Life & Health Insurance licenses preferred.

Benefits

• Medical with wellness incentives, dental, and vision.
• HSA with company match.
• Maternity and parental leave.
• Tuition reimbursement.
• Mentor program.
• 401(k) with 6% match.