We are a company that delivers the things you desire most in your career, GROWTH and STABILITY.

About the role

DARCARS of Rockville is seeking an Automotive Business Development Representative (BDC) / Internet Sales representative to join our team. This position is not remote eligible.

Responsibilities

• Nurture inbound prospects by guiding them through a needs analysis exercise using the DARCARS Approach to Sales
• Provide dealership and product information, answer questions, and link prospects with a responsive in-store sales manager
• Ensure follow-up and provide an exceptional experience with every interaction
• Pull and manage leads through our CRM
• Respond promptly to inquiries via phone, text, chat, or email
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
• Convert online interest into in-store appointments
• Follow communication scripts to maintain consistency and quality
• Log all customer interactions in real-time
• Build strong working relationships with dealership personnel
• Maintain performance goals, including response time and conversion metrics
• Learn and train with the manufacturer to become an expert

Requirements

• Valid driver's license required
• Excellent written and verbal communication skills
• To be computer savvy
• Strong attention to detail and organizational skills
• High energy, positive attitude, and a team-first mentality
• Ability to multi-task and manage leads efficiently
• Willingness to learn and grow in a fast-paced environment
• Availability to work evenings, weekends, and most holidays

Qualifications

• Previous experience in customer service, sales, or call center environments preferred but not required
• Automotive experience a plus, but not necessary – we provide full training!
• CRM experience (e.g., DriveCentric, VinSolutions, Elead) preferred but not required

Skills

• Customer service skills
• Communication skills
• Computer literacy
• Attention to detail
• Organizational skills
• Multi-tasking ability
• Learning and growth mindset

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

Pay

Compensation details are not specified in the job posting.

Schedule

The schedule details are not specified in the job posting.