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About the role

The Receptionist serves as the front-line representative for DARCARS of Silver Spring, greeting customers and directing them to the appropriate departments while representing the dealership professionally and courteously.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switchboard.
• Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by the controller or Sales General Manager.
• Make transaction receipts for sale and service department (if applicable).

Requirements

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
• Strong communication skills with both customers and DARCARS employees.
• Bilingual (English/Spanish) is a plus!
• Demonstrated commitment to customer service.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Previous customer service experience preferred but not required.
• Requires the ability to sit for long periods of time.
• Be able to work in a fast-paced environment.
• Be a team player.
• Must be able to work a flexible schedule, evenings and weekends.
• Must have a valid driver’s license and acceptable safe driving record.
• Must be at least eighteen years of age.
• Must be able to pass pre-employment screen (background).

Qualifications

• High school diploma or equivalent (GED).

Skills

• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Customer service orientation.

Benefits

• Comprehensive Benefits Plan including 401k.
• Employee discounts on vehicle purchases, parts and service repairs.
• Opportunities to join our community service initiatives.

Pay

Compensation is commensurate with experience.

Schedule

This position requires flexibility to work evenings and weekends.