WC Claim Associate I LevelUP

Overview

LevelUP is a paid, full-time training program designed to launch your career as a Claims Professional. This is not a temporary program or a "helper" role—it's a structured pathway that prepares you to grow into a professional Workers' Compensation Claims Adjuster/Claim Representative role. In simple terms: you'll learn how to help employees who are injured at work navigate the claim process, communicate with people involved, gather information, document decisions, and keep things moving forward—accurately, timely,and with care.

LevelUP Generally Takes 12-18 Months And Includes:

• Guided learning (eCourses and structured training)
• Work shadowing and hands-on practice
• Mentoring from experienced professionals
• Regular feedback and skill assessments

As you progress, you'll take on more responsibility and build the skills needed to move into a higher-level claims role.

Responsibilities

Your responsibilities grow as you progress through the program. You'll start by learning systems and foundational tasks, then gradually move into handling claims work with support and mentoring.

In The Early Phase, You Will Learn:

• CCMSI systems and everyday tools (email/calendar, shared drives, claim systems)
• Process incoming documents and bills
• Complete required forms and claim paperwork
• Communicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys)
• Support experienced Claims Professionals by assisting on claim files

As you grow in the program, you will learn to:

• Set up new claims and gather key information
• Make required contact with involved parties promptly (injured employee, employer, medical providers)
• Conduct basic claim investigations and document findings clearly
• Build action plans, track deadlines, and move claims forward
• Work with a mentor and take on a growing claim workload as your skills develop
• Prepare for and (if required for the work you're assigned) pass a state licensing exam

By The Later Phases, You May:

• Manage a larger group of active claim files with increased independence
• Participate in claim reviews and legal reviews as part of your learning
• Complete advanced best-practices training and prepare for promotion

Qualifications

We're looking for people who want a long-term, professional career and are motivated by learning, helping others, and solving problems. This Could Be a Great Fit If You:

• Want a stable career path with growth and structured training
• Like organizing information and staying on top of multiple priorities
• Communicate clearly and professionally (written and verbal)
• Can make decisions using facts and good judgment
• Enjoy helping people through stressful situations with empathy and confidence
• Are comfortable working at a desk, using computer systems, and being on the phone regularly

Required Qualifications:

• High School Diploma or equivalent
• Interest in building a long-term career in a professional office environment
• Strong organization and time management skills (you can prioritize, track tasks, and meet deadlines)
• Strong written communication (clear grammar, complete sentences, accurate documentation)
• Strong interpersonal skills (professional, respectful, able to listen and explain)
• Comfort using technology and learning new systems (typing, navigating multiple applications)
• Dependability (consistent attendance, follow-through, and ownership of work)
• Ability to learn and follow guidelines, documentation standards, and time-sensitive requirements
• Ability to work effectively with feedback, coaching, and evaluations throughout the program
• Ability to pass a state licensing exam if required for the claims you will support/handle

Nice To Have (Not Required):

• Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environments
• Bilingual (Spanish) proficiency — highly valued for communicating with injured employees, employers, or partners, but not required
• Experience managing multiple tasks while maintaining accuracy and attention to detail
• Familiarity with Medical Terminology is helpful but not required

What We Expect

To thrive in LevelUP, you'll need to:

• Show a strong work ethic and positive, professional attitude
• Stay organized and keep work moving without constant reminders
• Ask thoughtful questions and learn from coaching
• Treat every claim like it represents a real person's livelihood
• Keep commitments—strong follow-up and reliable communication matter here

How We Measure Success

At CCMSI, great claims professionals stand out through ownership, accuracy, and impact. We measure success by:

• Quality work – thorough documentation, clear notes, and well-supported decisions
• Timeliness & follow-through – meeting deadlines and keeping work moving forward
• Communication – proactive updates and professional interactions with all parties
• Sound judgment – using facts, staying objective, and solving problems with integrity
• Learning & growth – applying training, improving consistently, and building independence
• Cultural alignment – believing every claim represents a real person and acting accordingly

Benefits

• 4 weeks of PTO (accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: structured training + clear advancement opportunities
• Culture: supportive, team-based environment with mentoring and development

Pay

• Starting rate: $50,000/year equivalent (paid hourly)
• Phase 3 increase: $60,000/year equivalent (paid hourly)
• Upon program graduation: Promotion to a salaried Claims Representative I role, earning $65,000-$70,000 annually

Schedule

• Full-time, Monday–Friday 8:00 am-4:30 pm CT
• Location: Lisle, IL (hybrid eligible after initial training duration)