Wave Closure Clerk

Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some of the best-known and most beloved brands in home furnishings, including Williams-Sonoma, Pottery Barn, and West Elm. Our Distribution Centers serve as vital connections between factories and our retail, online, and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly.

About the role

The Wave Closure Clerk supports Personalization Operations by monitoring and reconciling released work through completion. This role researches aged and outstanding cartons, validates work-in-process, and coordinates follow-up on exceptions or stalled work. The clerk partners with Operations, Wave, Picking, Exceptions, Personalization Techniques, QA, and Packing to maintain accurate visibility and drive timely resolution. The role helps protect customer service by ensuring unresolved work is identified and escalated before it continues to age.

Responsibilities

• Monitor and reconcile released waves and aged work, ensuring outstanding cartons are accounted for as completed, physically validated WIP, or documented exceptions
• Research stalled or unaccounted-for cartons using PKMS/carton tracking and physical verification to determine current status, location, ownership, and required next action
• Coordinate with Wave, Picking, Exceptions, Personalization Techniques, QA, Packing, and operational leadership to drive outstanding work and exceptions to resolution
• Track and communicate aging, unresolved gaps, and customer-service risks; escalate missing work, system discrepancies, inventory concerns, or process barriers requiring leadership action
• Maintain accurate wave-closure documentation and carton-tracking status, and identify recurring trends or process failures contributing to aged or incomplete work
• Support additional operational priorities based on business needs, including Stock Withdrawals and Business Sales order processing, tracking, coordination, and follow-up, while ensuring primary wave closure responsibilities remain current
• Perform other warehouse duties as assigned

Requirements

• High School Diploma or Equivalent
• At least 6 months’ experience in Inventory Control in a Warehouse/distribution center setting
• Experience in a distribution, fulfillment, warehouse, inventory, or comparable operational environment
• Ability to use warehouse management, carton-tracking, reporting, and basic spreadsheet tools to research and reconcile work
• Strong communication, organization, problem-solving, attention to detail, and follow-through across multiple operational partners
• Ability to follow established operational, safety, inventory, and documentation standards and escalate discrepancies appropriately
• Ability to work on-site in a distribution environment, move throughout operational areas to physically verify work, and support required operational schedules

Physical Requirements

• Able to bend, reach, squat, and climb stairs/ladders
• Able to lift up to 50lbs
• Comfortable walking/standing 100% of the day

Schedule

Monday-Friday, 6:00 AM - 2:30 PM

Benefits

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Legal and Identity Protection Plans and Pet Insurance

For more information on benefits, visit MyWSIBenefits.com.