Water Utility Technician

Job Location: Aurora, Colorado 80016-2946

About the Organization

Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service. Aurora Water is responsible for the operation and maintenance of the drinking water, sanitary sewer and storm drainage systems, treatment of drinking water and non-potable reclaimed wastewater for irrigation, billing and collection, public outreach and water conservation, acquisition and development of future water rights, major capital projects programs, and quality control for regulatory compliance and public health.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs
• Internal educational programs to assist with career advancement
• Access to innovation workspaces

Responsibilities

• Maintains constant contact with all Water Divisions
• Rechecks questionable meter readings and obtains readings unavailable during routine meter reading; records final meter readings
• Delivers delinquent notices and performs shut-offs of delinquent accounts
• Responds to and takes corrective action on water service outages, water quality, and water delivery complaints; operates valves, hydrants, and other assorted water transmission apparatus
• Performs alternate water connections for service outages
• Checks leaks in mainline and services; determines urgency and responsibility for repairs and notifies the appropriate authority
• Performs emergency and routine shut-off and turn-on of water services
• Investigates questionable consumption of water such as leaking systems, inoperative or defective meters, and high usage and pressure problems
• Responds, investigates, and takes appropriate action for water conservation violations
• Obtains billing information through customer contact or direct observation
• Removes, replaces, and reinstalls meters for defect or for customer request testing
• Performs troubleshooting and repair of remote meter systems and minor repair of installed meters
• Performs cursory inspections of meter pits and soil preparation; notes discrepancies
• Performs routine repair of stop boxes, pits, and vaults
• Tests vaults for oxygen deficiency
• Prepares and maintains various records
• May perform routine meter reading duties
• Occasionally performs or assists with field and in-shop meter and meter component repair and testing
• Performs other duties as assigned

Requirements

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education

• High School Diploma or GED

Experience

• Three (3) years progressively responsible experience in customer service specific to utilities

Knowledge

• Overall operation and policies of the department
• Meter repair and calibration procedures
• Various meter settings, meter removal, and installation procedures
• City and private water systems
• Operating characteristics of the various types of meters and remote meter systems
• City geography and meter locations
• Frozen services troubleshooting, correction, and safety procedure
• All related safety practices and equipment
• Utility billing and collection procedures

Skills

• Monitoring the work of assigned personnel
• Use of tools and specialized equipment in assigned maintenance function

Abilities

• Maintain effective working relationships with a variety of people including employees, citizens, contractors, and developers
• Use hand tools, machines, and equipment to perform mechanical repair functions
• Make independent decisions and determine priorities
• Deal effectively and diplomatically with customers under adverse or stressful conditions
• Read maps
• Follow written and oral instructions
• Work overtime, call back duty, and standby within a 45-minute response time

Licenses and Certifications

• Colorado Driver's License with a good driving history
• Class I Water Distribution or Wastewater Collection Class I Certification or ability to acquire within department guidelines

Working Conditions

Essential Personnel

When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.

Physical Demands

• Frequently lifting and carrying objects weighing up to 50 pounds, with or without assistance
• Considerable walking and standing
• Frequent pushing, pulling, and climbing
• Considerable hand/eye and hand/foot coordination for operation of equipment and vehicles
• Speech communication to give instructions and provide technical direction
• Vision to read gauges and instructions and operate equipment
• Hearing/listening for instructions and warning signals

Work Environment

• Works both indoors and outdoors with exposure to adverse weather, noise, and dust
• Some work performed in confined space

Equipment Used

• Operates a variety of hand and power tools common to utility meter operation and maintenance
• Operates a motor vehicle
• May require the incumbent to occasionally use personal equipment (e.g., vehicle, cell phone, tools, etc.) in the course of their employment

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.