Water Park Front Desk

JOB REQUIREMENTS

• Greet and register guests to the waterpark
• Contact housekeeping or maintenance staff when guests report issues
• Answer inquiries pertaining to the waterpark, resort and Wisconsin Dells area
• Record guest comments or issues and refer to managers as necessary
• Collections payments for goods and services
• Maintain the operational effectiveness of the aquatic department, while delivering superior quality and service at all times
• Maintain compliance with all legal requirements, codes, cleanliness and sanitation standards
• Safeguard the confidentiality of customer, company and employee information
• Taking all opinions and suggestions under advisement before making decisions of major proportion while assuming full responsibility of the decisions themselves
• Maintain a cooperative working relationship with guests and the entire staff
• Ensure that all standards will be consistent with the goals and objectives already established by the resort as a whole
• Handle difficult situations tactfully
• Consistently show the ability to recognize and deal with priorities
• Meet deadlines for time-sensitive activities
• Maintain a well-groomed, professional appearance appropriate for the position and the situation
• Create the highest customer satisfaction possible
• Use professional language with guests and subordinates, both in person and over the radios
• Have complete knowledge of the areas of your operation
• Have a clean, sanitary, organized work station
• PRACTICE cash handling policies and procedures in line with Chula Vista Resort's stated standards

OTHER EXPERIENCE AND QUALIFICATIONS

• Must enjoy working with guests and must provide a positive contribution to the water park experience
• Candidates must posess an energetic personality and be customer service focused
• Ideal candidates will have strong interpersonal communication and computer skills
• We are looking for a dependable, professional, detail orientated team player
• At least 6 months of customer service interaction is preferred

APPLICATION INSTRUCTIONS

Apply In Person: Chula Vista Human Resources
2501 River Rd
Wisconsin Dells, WI 53965

Apply Online here