Front Desk

JOB REQUIREMENTS

• Greet and welcome each guest as they arrive.
• Demonstrate a working knowledge when checking guests in and out of rooms, providing accurate information and a prompt answer to any questions the guest may have about the resort and local area.
• Create the highest guest satisfaction possible by having a clean, organized, well stocked work area.
• Perform and complete other assigned duties.
• Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
• Display a calm and attentive approach in solving problems and handling difficult situations, collecting information and sincerely helping to resolve them.
• Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.

OTHER EXPERIENCE AND QUALIFICATIONS

• No experience required; will train the right applicant.
• The ability to work with other people effectively and with other staff positions is important.
• Must be trainable and take instruction to learn position.
• Have a good attitude toward job as well as guests.
• Must always appear polite, concerned, with best guest interest in mind.

PHYSICAL REQUIREMENTS

• Must be able to lift 20 lbs.
• Sitting, standing for at least 8 hour shift or more.
• Full use of eyes and ears, full power of speech.
• Walking, turning head and torso, bending arms, wrists, and fingers.

MENTAL REQUIREMENTS

• Mathematics: Must be able to do routine math calculations.
• Language: Must be able to communicate in English, both verbally and in writing.