Water Mitigation Lead Tech

Job Summary

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

About the Role

This position involves various responsibilities including but not limited to:

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• Maintains records of personnel and resources used on projects and communicates all billable events to others
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers
• May be responsible for creation of estimates in applicable software
• Inspects and scopes jobs onsite and works with Project Manager/Crew Chief/Lead Tech on scope of job
• Documents / reviews loss with clear and descriptive job photos and uploads into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Responsibilities

• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• Maintains records of personnel and resources used on projects and communicates all billable events to others
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers
• May be responsible for creation of estimates in applicable software
• Inspects and scopes jobs onsite and works with Project Manager/Crew Chief/Lead Tech on scope of job
• Documents / reviews loss with clear and descriptive job photos and uploads into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Requirements

• High school graduate or equivalent, college degree preferred
• Strong knowledge of insurance restoration and or construction industry
• Valid Driver's License and satisfactory driving record
• Able to lift up to 70 lbs
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines

Qualifications

• Working on-call schedule is required

Benefits

• Paid Training and certifications
• Retailer Plan - Safe Harbour
• Health and Dental insurance
• Company Vehicle - once trained
• Company Phone
• Competitive pay
• Paid Holidays / Vacation
• 401(k) matching

Schedule

Working on-call schedule is required.

Skills

• Strong knowledge of insurance restoration and or construction industry
• Valid Driver's License and satisfactory driving record
• Able to lift up to 70 lbs
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines

Pay

Competitive pay.

Company Information

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.