Water Mitigation Lead Tech

Job Summary

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

About the Role

This position involves various tasks including but not limited to: retrieving work orders, checking routes, ensuring proper equipment and supplies are loaded, arriving at work sites, completing assigned jobs according to company processes, maintaining quality control, performing daily monitoring, communicating with customers, inspecting and scoping jobs, documenting loss, writing estimates, interfacing with adjusters and customers, preparing documentation, training new technicians, and working on-call schedules.

Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• Maintains records of personnel and resources used on projects and communicates all billable events to others
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers
• May be responsible for creation of estimates in applicable software
• Inspects and scopes jobs onsite and works with Project Manager/Crew Chief/Lead Tech on scope of job
• Documents / reviews loss with clear and descriptive job photos and uploads into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Requirements

• High school graduate or equivalent, college degree preferred
• Strong knowledge of insurance restoration and/or construction industry
• Valid Driver's License and satisfactory driving record
• Able to lift up to 70 lbs
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines

Benefits

• Paid Training and certifications
• Retailer Plan - Safe Harbour
• Health and Dental insurance
• Company Vehicle - once trained
• Company Phone
• Competitive pay
• Paid Holidays / Vacation
• 401(k) matching

Schedule

Working on-call schedule is required.

Qualifications

High school graduate or equivalent, college degree preferred.

Skills

• Ability to lift up to 70 lbs
• Strong knowledge of insurance restoration and/or construction industry
• Valid Driver's License and satisfactory driving record
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Must be able to prioritize activities and meet deadlines

Benefits

• Paid Training and certifications
• Retailer Plan - Safe Harbour
• Health and Dental insurance
• Company Vehicle - once trained
• Company Phone
• Competitive pay
• Paid Holidays / Vacation
• 401(k) matching

Pay

Competitive pay.