WATER DAMAGE CREW CHIEF - OC

About the role

We specialize in residential and commercial water and fire restoration. Our mission is to serve our clients with efficiency, integrity, and exceptional care while fostering a supportive and rewarding work environment for our team.

Responsibilities

• Perform water and fire restoration tasks, including demolition, structural drying, mold remediation, soot and smoke damage cleaning, deodorization, and content pack-outs.
• Respond quickly to emergency restoration claims, ensuring timely mitigation to prevent further property damage.
• Assess damage and create a restoration plan, determining the best action for water extraction, drying, and repair.
• Set up and operate specialized equipment, such as moisture meters, air movers, dehumidifiers, extractors, and thermal imaging cameras, to effectively restore properties.
• Perform structural drying and decontamination, identifying hidden moisture pockets to prevent mold growth and secondary damage.
• Clean and restore affected areas, including furniture, flooring, walls, and personal belongings, using industry-standard techniques and solutions.
• Document work by taking detailed photos, writing notes, and completing reports on each job site.
• Work closely with clients, insurance adjusters, and team members to provide updates, answer questions, and ensure customer satisfaction throughout the restoration process.
• Maintain excellent communication with clients, team members, and management to ensure seamless project execution.
• Ensure job sites remain clean and safe, following company and industry safety protocols at all times.
• Participate in on-call rotations, responding to after-hours emergencies as needed.
• Assist in training and mentoring junior technicians, ensuring a high standard of work across the team.

Requirements

• Valid Driver’s License
• IICRC Certification(s)
• Availability for On-Call After Hours
• 3+ Years Experience in Water Damage Restoration
• Positive Attitude – A Must!