Water Country - Guest Relations Host

Roles & Responsibilities

• Be an ambassador for Water Country and focus on delivering exceptional customer service to both prospective and existing guests.
• Welcome guests to the park in a warm and friendly manner.
• Serve as the primary point of contact for all general park questions and inquiries.
• Convey park information, policies, and procedures to guests and other team members in a timely, accurate, and professional manner.
• Courteously assist guests with questions and complaints via in-person, telephone, or email communications.
• Deescalate guest concerns with a positive attitude.
• Direct and transfer department-specific requests to the appropriate manager.
• Sell and collect tickets and season passes.
• Utilize Point of Sale (POS) technology to sell tickets, products, and services.
• Aid in administrative tasks, including reporting, data tracking, and office organization.
• Provide on-the-job training to other Guest Experience team members.
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Assist other Guest Experience departments as needed.

Requirements

• Must be at least 16 years of age to comply with New Hampshire Child Labor Laws.
• Must be able to work flexible schedules, including evenings, weekends, and holidays.
• Must have reliable transportation to and from scheduled shifts.
• Must possess exceptional customer service skills, with the ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Must be able to handle high-pressure situations, meet the demands of constant deadlines, and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills.
• Must possess strong attention to detail and problem-solving abilities.
• Must be able to follow direction, multi-task, and work as part of a team as well as independently.

Physical Requirements

• Ability to stand, walk, and remain on feet for the majority of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to remain sedentary for extended periods of time, while using a computer or POS equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Working Conditions

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions.
• Frequent interruptions and requests that may require reprioritization of activities.

Team Member Benefits

• Flexible schedule.
• Ability to cross-train and learn unique skills across various departments.
• Free entry to Water Country and select Herschend parks on days off.
• Invitations to exclusive company-sponsored employee events throughout the season.