Water and Fire Supervisor/Lead technician

PuroClean of Albuquerque is a family-owned, high-performance restoration company with a strong focus on customer service, teamwork, accountability, and doing the job right. This is a working supervisor position.

Responsibilities

• Lead residential and commercial water, fire, smoke, and mold mitigation projects.
• Supervise and work alongside mitigation technicians.
• Manage jobs from initial response through mitigation completion.
• Evaluate losses and determine appropriate mitigation and drying procedures.
• Set up, monitor, and adjust drying equipment.
• Coordinate technicians, equipment, and daily job activities.
• Maintain accurate documentation including photos, moisture readings, equipment logs, job notes, and daily progress.
• Communicate with customers, explain the mitigation process, answer questions, and obtain work authorizations.
• Work closely with our office, estimating, and management teams.
• Maintain safe, clean, and organized jobsites, vehicles, and equipment.
• Train, coach, and hold technicians accountable.
• Deliver exceptional customer service on every project.
• Participate in the company's rotating on-call schedule for emergency losses.

Requirements

• Restoration industry experience required.
• Previous supervisor, crew chief, or lead technician experience preferred.
• Strong water mitigation and structural drying knowledge.
• Fire/smoke and mold remediation experience.
• Strong leadership and problem-solving ability.
• Excellent customer service and communication skills.
• Strong documentation and organizational skills.
• Ability to manage multiple jobs and priorities.
• Reliable, punctual, professional, and accountable.
• Comfortable making decisions and taking ownership in the field.
• Willing to lead from the front and work alongside the team.
• Valid driver's license and acceptable driving record.
• IICRC WRT preferred. ASD, AMRT, FSRT, and additional IICRC certifications are a plus.

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance
• 401(k)
• Paid time off
• Flexible schedule
• Professional development assistance
• Employee discount
• Free uniforms

Pay

$23.00 - $27.00 per hour

Strong performers will have the opportunity to grow into greater leadership responsibility as the operation expands. We're looking for someone with a "Yes, we can help you with that" attitude who takes ownership, leads by example, and cares about the customer experience.