Watches & Fine Jewelry Advisor, South Coast Plaza

About the role

We are looking for a Watches & Fine Jewelry advisor, who will play a vital role in providing a superior level of service to clients, increase client conversion and retention, drive business revenue, and inspire brand loyalty. The WFJ Advisor will be part of beginning to end to end client experience. The WFJ Advisor will work alongside a diverse sales-team, and report to the Boutique’s leadership.

Responsibilities

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand
• Optimize the client experience through providing clients with prompt, professional, warm and courteous service
• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations

Requirements

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Qualifications

• Minimum of 3 years professional experience in a luxury retailer or relevant client-facing role such as hospitality
• Ability to work with a diverse client base
• Proven success in achieving sales goals
• Proficient knowledge of the South Coast Plaza and surrounding communities and organizations
• Able to lift 15 lbs
• A flexible schedule with the ability to work late nights, weekends, and some holidays

Skills

• The history and heritage of The House of CHANEL
• Being truly service minded
• Utilizing your fashion expertise to inspire others
• BUILDING COLLABORATIVE PARTNERSHIPS AND RELATIONSHIPS IN A TEAM-FOCUSED ENVIRONMENT
• Fostering a meaningful client experience centered around inclusion and connection
• Appreciation for art, beauty, and luxury

Benefits

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Pay

The anticipated hourly range for this position is $27.70 through $40. Hourly rate is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Schedule

Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.