Watch Officer/Sys Admin - Storage (24x7x365)

SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support mission-critical infrastructure at the Pentagon and across the National Capital Region, and we invest in our people through competitive compensation, professional certification support, and long-term career growth on stable, multi-year programs.

About the role

SHR Consulting Group is seeking Storage Services Watch Officers to staff a continuous 24x7x365 watch supporting the DISA J-9 Hosting and Compute enterprise storage, backup, and failover environment. This team is the first line of detection and response for storage system faults across an approximately 25-petabyte multi-fabric SAN supporting Command and Control and Continuity of Operations data requirements. Watch personnel monitor the environment, respond to faults, assist customers with storage, failover, and backup needs, and hold a formal Watch Officer certification maintained through a Qualification Board of on-staff subject matter experts. This role is well suited to a systems administrator who wants deep operational exposure to enterprise storage on a stable shift schedule.

Responsibilities

• Provide continuous 24x7x365 monitoring of the enterprise storage, backup, and failover environment from the designated duty location
• Detect, triage, and respond to system faults across the storage area network, backup infrastructure, and clustered failover environments
• Assist customers with storage, failover, and backup needs, escalating to Tier III subject matter experts as required
• Monitor nightly backup job reports, identify failed jobs, and initiate troubleshooting or escalation
• Escalate and notify Government personnel within one (1) hour of identification of system degradation, and record issues and corrective actions taken
• Execute established Standard Operating Procedures for fault response, notification, and shift turnover
• Attain and sustain Storage Services Watch Officer certification, including periodic re-training and testing by a Qualification Board of on-staff subject matter experts
• Contribute to updates of SOPs and training materials as storage technology changes
• Support disaster recovery testing, quarterly customer failover testing, and cluster health checks
• Maintain accurate watch logs and contribute to incident, change request, and work order reporting

Requirements

• Systems administration or NOC/watch floor experience in an enterprise infrastructure environment
• Working familiarity with enterprise storage and/or backup and recovery platforms and their monitoring and alerting tools
• Demonstrated ability to conduct service interruption event management, triage, and escalation under time pressure
• Ability to follow and contribute to detailed Standard Operating Procedures and maintain disciplined shift turnover
• Willingness and availability to work rotating shifts including nights, weekends, and holidays
• Clear oral and written communication, including customer-facing incident communication and Government notification
• Experience in a DoD or comparable large, complex enterprise IT environment preferred

Qualifications

• DoD 8570.01-M / DoD 8140 IAT Level II certification required prior to start
• Computing environment certification in storage- or server-related technologies required
• Storage Services Watch Officer certification must be attained and maintained through the program Qualification Board
• Certifications must be uploaded to CMIS within five days of start date
• Active Top Secret clearance required for the majority of positions on this team; a limited number of positions may be filled at the Secret level
• U.S. citizenship required

Work Environment

• On-site at the Raven Rock Mountain Complex (RRMC), the current Government-designated duty location for this watch team, or another duty location as designated by the Government
• Shift-based position in a secure facility; telework is not available for watch coverage

Location: Raven Rock Mountain Complex (RRMC), Liberty Township, PA (current designated duty location)

Schedule

Full-time, 24x7x365 rotating shift coverage including nights, weekends, and holidays

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) with company contribution
• Paid time off and eleven federal holidays
• Certification reimbursement and training support (DoD 8140 baseline and computing environment certifications)
• Life and disability insurance

The above salary range represents a general guideline; SHR considers a number of factors when determining the base salary offers such as the scope and responsibilities of the position, and the candidate's experience, education, skills and current market conditions.