Watch Officer

About the role

Zachary Piper Solutions is seeking a Watch Officer to support a company focused on delivering secure, reliable enterprise network operations for the United States Marine Corps. This position is on-site at Quantico, VA. The Watch Officer will provide 24/7 monitoring, incident response, troubleshooting, and operational support for the Marine Corps Enterprise Network (MCEN), ensuring continuous network availability and mission readiness. This role directly supports mission-critical military communications by maintaining visibility and responsiveness across classified and unclassified network environments.

Responsibilities

• Monitor Marine Corps Enterprise Network (MCEN-N) and MCEN-S networks, including email, voice, and official message traffic
• Perform Tier 1 First Contact Resolution and provide after-hours Regional Service Desk (RSD) support
• Conduct routine network checks and monitor ongoing maintenance and operational status
• Troubleshoot, resolve, and escalate technical issues while opening, updating, and closing incident tickets
• Correlate events and incidents, communicate service degradations or outages, and support continuous network operations in a shift-based environment

Required Qualifications

• 5+ years of experience in IT operations, network support, NOC, watch floor, or service desk environments
• Experience with network monitoring, router and switch configuration, incident management, and IT ticketing systems
• Strong troubleshooting, customer service, communication, and escalation management skills
• High school diploma or equivalent required
• Active Secret Clearance
• DoD 8570 IAT Level II Certification (Security+ CE or equivalent) required

Pay

Salary Range: $60,000 - $75,000 depending on experience

Benefits

• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law