Watch Officer

About the role

If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Watch Officer. Clearance: Active DoD Secret Clearance. The NOC Watch Officer is responsible for the continuous, 24/7/365 monitoring and operational availability of the enterprise network. Working directly on the operations watch floor, you will serve as the primary line of defense in maintaining comprehensive situational awareness, detecting network outages, and orchestrating rapid responses to high-priority incidents. This role requires close coordination with cybersecurity teams, field engineers, and senior leadership to ensure uninterrupted mission capability. Role Overview: As the IT Specialist III, you will regulate the operation and installation of network systems, architecture, and topology. You will monitor networks, troubleshoot, and analyze performance. When issues arise, you will demonstrate the ability to identify and isolate issues, minimizing network outages, degradation, latency, packet loss, and connectivity issues. Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel who become valuable assets to the organizations they serve and contribute to the Linchpin Team's overall skill diversity and strength. Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Responsibilities

• Monitor the operational status of the enterprise network services and systems
• Receive and track network outages, incidents, and significant events
• Maintain situational awareness for the operations center/watch floor
• Coordinate with network operations, cybersecurity, service desk, field teams and stakeholders
• Escalate significant incidents to the technical teams and leadership
• Track incidents through resolution and ensure proper documentation
• Prepare shift turnover reports, daily operational summaries, and incident reports
• Participate in incident bridges or conference calls during major outages
• Monitor trouble tickets

Requirements

• High school diploma or equivalent
• Security+ Certification
• 7+ years of relevant IT experience
• Experience in a NOC, SOC, help desk, command center, or DoD watch environment

Skills

• Experience with Microsoft Office
• Verbal and written communication skills
• Ability to work both collaboratively and individually
• Critical Thinking Skills

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company matching
• Flexible Spending Accounts (FSA)
• Company-funded disability and life insurance
• Paid time off (PTO) and company-paid holidays
• Employee Assistance Program (EAP)
• Educational assistance and parental leave

Pay

$70,000 - $85,000