Watch Coordinator, Fine Jewelry & Watches

The Watch Coordinator for Fine Jewelry & Watches ensures smooth operations for inbound processing and authentication, collaborating with watchmakers, fine jewelry specialists, external vendors, other departments, Authentication Centers, and management.

Responsibilities

• Accurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO order
• Monitor, report on, and respond to product queues across locations, moving product quickly through the pipeline
• Serve as the point of contact for the Repair program, handling shipping/receiving, invoice tracking, maintaining internal and external systems, and communicating updates to internal customers and consignors
• Investigate and resolve inquiries and issues with urgency
• Track exceptions, rejections, and buy-outs, communicating to appropriate channels
• Order supplies and tools for multiple locations
• Adhere to quality standards and SOPs; create process documentation to ensure ongoing operational quality and efficiency
• Perform administrative duties

Requirements

• 2+ years of customer service, event, account, or project management experience
• Watch and/or jewelry experience required
• Bachelor’s degree from an accredited college or university preferred
• Graduate Gemology diploma preferred
• Strong organizational skills, attention to detail, and accuracy
• Sound decision-making skills
• Customer service and collaborative mindset
• Ability to prioritize multiple time-sensitive tasks and/or escalate issues
• Comfort and ease with navigating business and/or warehouse systems
• Intermediate to advanced knowledge of Microsoft Office and/or Google Suite

Benefits

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

Pay

The expected hourly rate for this role is $21.00.

Physical Demands

• Regularly required to sit; use hands to finger, handle, or feel; and talk or hear
• Occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell
• Must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required include close vision