Wastewater Chemical Field Service Representative

Key Responsibilities

• Perform routine service visits to customer sites to monitor chemical feed systems, adjust treatment programs, and ensure performance targets are met.
• Collect and analyze wastewater samples to assess system conditions and treatment effectiveness.
• Troubleshoot mechanical and process issues related to pumps, controllers, chemical feed equipment, and monitoring instruments.
• Maintain accurate service logs, field reports, and data records for customer accounts.
• Aid in the installation, calibration, and maintenance of chemical feed and monitoring systems.
• Identify opportunities for process improvement, cost savings, or enhanced treatment performance. Support account managers in preparing proposals, conducting performance reviews, and implementing new programs.
• Provide training and safety guidance to customer personnel on chemical handling and system operation.
• Ensure compliance with company safety policies, customer site requirements, and environmental regulations.

Education & Experience

• Associate's or Bachelor's degree in Chemistry, Environmental Science, Engineering, or a related field preferred.
• 2–5 years of experience in water/wastewater treatment, chemical service, or industrial maintenance.
• Knowledge of wastewater treatment processes (biological, physical, and chemical) and regulatory standards.

Skills & Abilities

• Strong mechanical aptitude and troubleshooting skills.
• Ability to perform water testing and interpret analytical results.
• Proficient with Microsoft Office Suite and basic data entry tools.
• Excellent communication, customer service, and organizational skills.
• Ability to work independently and manage multiple service accounts.
• Must possess a valid driver's license and willingness to travel within assigned territory of 75 miles of Youngstown Ohio.

Working Conditions

• Field-based position; frequent travel to customer sites (industrial, food & beverage, municipal, or manufacturing facilities).
• Exposure to chemical handling environments, confined spaces, and outdoor conditions.
• Occasional after-hours or emergency service calls may be required.