Washington Area Professional Services Manager

About the role

The HDR Washington Area is seeking an accomplished, strategic professional to serve as the Professional Services Manager. The successful candidate will be responsible for advancing technical capabilities, promoting a strong culture of quality, and driving continuous improvement for the HDR Washington program.

Responsibilities

• Develop, coordinate, monitor, and improve technical competencies of area staff to meet client needs and market drivers.
• Lead and monitor development and training of area staff in technical and business competencies.
• Oversee workload balancing and ensure qualified staffing of project teams.
• Partner with Area Quality and Records Manager to lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement.
• Monitor project QC Review activities including assignment of experienced and qualified reviewers.
• Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned.
• Lead and participate in critical project reviews and support project teams with management of claims and losses.
• Serve as a leadership liaison for the Area mentoring and talent initiatives.
• Oversee technical and digital delivery evolution, in collaboration with subject matter experts.
• Work with Area operations, business classes, and project delivery leaders to streamline and coordinate business processes consistent with area and corporate policies.
• Oversee and ensure implementation of quality, standards, and best practices.
• Provide leadership to assigned business class leaders, including the cross-sector leaders.
• Collaborate with Area operations, business classes, and project delivery leaders.
• Participate in Area strategic planning and plan implementation.
• Support area activities related to hiring and retaining key staff.
• Serve as a champion for cross-business group (BGX) opportunities.
• Support communication and coordination within all business groups.

Requirements

• Bachelor's degree in a related field.
• A minimum of 15 years' of experience.
• Maintains professional or engineering registration and has extensive related technical expertise.
• Experienced in management and development of diverse teams.
• Works cooperatively with operations managers, technical staff and marketing managers on professional services-related efforts.
• Committed to quality, improvement and HDR values.
• An attitude and commitment to being an active participant of our employee-owned culture is a must.

Qualifications

• Professional or engineering registration.
• Extensive related technical expertise.
• Experience in management and development of diverse teams.
• Works cooperatively with operations managers, technical staff and marketing managers on professional services-related efforts.
• Committed to quality, improvement and HDR values.
• An attitude and commitment to being an active participant of our employee-owned culture is a must.

Skills

• Strategic thinking.
• Team leadership.
• Quality assurance.
• Project management.
• Technical expertise.
• Client relationship management.

Benefits

• Comprehensive benefits package that promotes employee ownership, employee health, performance, and success.
• Medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement.

Pay

The expected compensation range for this position depends upon skills, experience, education and geographical location.

Schedule

Full-time

Employee Status

Regular