Professional Services Manager

About the role

We are seeking an experienced leader in IT services delivery to develop and execute strategic plans, manage a professional team, and ensure high customer satisfaction. The role involves overseeing service operations, fostering collaboration with stakeholders, and managing escalations for complex issues. Key focus areas include optimizing revenue and costs, assessing team performance, and driving continuous improvement to meet organizational goals.

Responsibilities

• Develop and execute strategic plans for IT services delivery
• Manage a professional team to ensure high customer satisfaction
• Oversee service operations and foster collaboration with stakeholders
• Manage escalations for complex issues
• Optimize revenue and costs
• Assess team performance and drive continuous improvement

Requirements

• 10+ years of IT industry experience in compute, networking, and storage
• 5+ years managing teams of 10+ in a professional services environment
• Proficiency in forecasting, reporting, and managing Pro Services metrics
• Experience creating and interpreting Statements of Work (SOW)
• Exceptional communication, interpersonal, and stakeholder management skills
• Background in large-scale customer projects, IT transformations, and cloud environments (IaaS, PaaS)
• Ability to attract, develop, and retain top talent within a high-performance team culture