Washington Area Professional Services Manager

About the role

The HDR Washington Area is seeking an accomplished, strategic professional to serve as the Professional Services Manager. This role is well suited for an innovative leader with passions for integrating technical excellence, staff development, and operational performance to build high-performing teams and deliver strong outcomes for clients and communities.

Responsibilities

• Be responsible to the Area Manager (AM) to develop, coordinate, monitor and improve technical competencies of area staff to meet client needs and market drivers.
• Lead and monitor development and training of area staff in technical and business competencies.
• Oversee workload balancing and ensure qualified staffing of project teams.
• Partner with Area Quality and Records Manager to lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement.
• Monitor project QC Review activities including assignment of experienced and qualified reviewers.
• Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned.
• Lead and participate in critical project reviews and support project teams with management of claims and losses.
• Serve as a leadership liaison for the Area mentoring and talent initiatives.
• Oversee technical and digital delivery evolution, in collaboration with subject matter experts.
• Work with AM to streamline and coordinate business processes consistent with area and corporate policies.
• Oversee and ensure implementation of quality, standards, and best practices.
• Provide leadership to assigned business class leaders, including the cross-sector leaders.
• Collaborate with Area operations, business classes, and project delivery leaders.
• Participate in Area strategic planning and plan implementation.
• Serve as a champion for cross-business group (BGX) opportunities.
• Support communication and coordination within all business groups.
• Perform other duties as needed.

Requirements

• Bachelor's degree in a related field.
• A minimum of 15 years' of experience.
• Maintains professional or engineering registration and has extensive related technical expertise.
• Experienced in management and development of diverse teams.
• Works cooperatively with operations managers, technical staff, and marketing managers on professional services-related efforts.
• Committed to quality, improvement, and HDR values.
• An attitude and commitment to being an active participant of our employee-owned culture is a must.