Warranty Team Lead

About the role

PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates. As a Warranty Team Lead, you will provide onboarding/training support, perform technical and administrative duties, serve as a subject matter expert, and collaborate with external and internal stakeholders to address business challenges and opportunities for improvement.

Responsibilities

• Provide onboarding/training support for new employees/as needed
• Provide best-in-class support to our Dealers and Fleet Customers on a regular basis
• Perform additional technical and administrative duties as assigned
• Serve as a subject matter expert for assigned responsibilities
• Work closely with external/internal stakeholders and management to understand business challenges and opportunities for improvement
• Able to travel as needed (
• Work with Supplier Recovery, Engineering, and Quality departments to analyze and process warranty claims per the established guidelines
• Work in a collaborative environment to

Qualifications & Skills

• 4-year degree completed or in progress required
• 3+ years of experience required
• Strong communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint, and Tableau
• Good recall of detail and mechanical aptitude
• Self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives
• Able to accept responsibility for assigned projects and work effectively under general or minimal supervision
• Ability to create and manage ad-hoc queries and dashboards within Snowflake or Tableau to help support claim management and goals, a plus
• Experience defining requirements and using data and metrics to draw business insights
• Able to remain organized and meet deadlines when dealing with areas of ambiguity
• The ideal candidate will be comfortable with processing large volumes of (claims) data and be able to provide data-driven answers to questions about the material processed

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more