Warranty Services Representative

About the role

TAMKO is seeking a Warranty Services Representative to join our corporate office in Joplin, MO. This role involves providing outstanding customer service by reviewing, investigating, and resolving warranty claims. You will use your knowledge of TAMKO products and services to evaluate claims, inspect shingle samples, communicate with customers, and ensure they receive clear, timely, and professional support.

Responsibilities

• Communicate clearly, professionally, and courteously with homeowners, roofing contractors, dealers, and distributors regarding TAMKO warranty claims.
• Review warranty claims, photographs, and supporting documentation to determine warranty coverage.
• Visually inspect customer-submitted shingle samples for manufacturing defects, installation issues (including nail placement), proper storage and handling, and other conditions that may affect claim eligibility.
• Utilize computer systems and AI-powered tools to efficiently manage, evaluate, and improve warranty claim processes while enhancing productivity and decision-making.
• Collaborate with team members to achieve departmental goals and deliver exceptional customer service.
• Provide feedback and recommendations that enhance customer service and support a culture of automation, innovation, and continuous improvement.
• Perform administrative tasks, including organizing daily mail, claim files, and related documentation.
• Serve as a trusted resource by resolving customer concerns promptly, accurately, and professionally.

Requirements

• A high school diploma or GED.
• A bachelor’s degree preferred.
• Strong computer skills with the ability to quickly learn new software applications and AI-powered tools.
• Excellent verbal and written communication skills, along with strong problem-solving abilities.
• A commitment to teamwork, adaptability, and continuous improvement.
• Flexibility to work evenings and weekends, with the willingness to work overtime from home as needed, up to 55 hours per week.

Physical Requirements/Work Environment

• The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job.
• The employee must regularly lift and/or move up to 35 pounds and occasionally lift and/or move up to 45 pounds.
• Must be able to remain in a stationary position for long periods; must be able to operate a computer and other forms of office technology; must be able to effectively communicate.
• The noise level in the work environment is usually moderate. The work environment includes office and laboratory settings, with the opportunity to work from home as part of a hybrid schedule directed by TAMKO.

Benefits

• Competitive wages.
• A comprehensive benefits package, including Group Health and Life Insurance, Vision and Dental Insurance, a Flexible Benefits Plan, a 401(k) Retirement Plan with company match, a Profit-Sharing Retirement Plan, and other valuable benefits.