Jobs · OTHR · Florida

Warranty Representative - SimplyDwell Homes

On-siteOTHRFull-time
We need to output HTML fragment with sections: About the role? Actually we have a description: "Neal Communities is proud to be recognized as a 2026 Top Workplace..." That's about the company. Could be "About the role" or "About the company"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have content. We have: - Intro about company: "Neal Communities is proud to be recognized as a 2026 Top Workplace..." Could be "About the role"? Actually it's about the company, but we can treat as "About the role" maybe. Or we could have a section "About Neal Communities"? Not in list. The list includes "About the role". We'll use that. - Then "What You'll Love About Working At Neal Communities" includes benefits list. That's Benefits section. - Then "What You'll Do" is Responsibilities. - Then "What You Bring" is Requirements/Qualifications/Skills. Could be Requirements. - Physical Requirements maybe part of Requirements. - Also there is "The above statements..." not needed. - Also "All employees will support the organization’s mission..." maybe not needed. - Also EEO boilerplate to remove. - Also "We are an Equal Opportunity Employer..." remove. - Also recruiting partner statement remove. - Also "Equal Opportunity Employer This employer is required..." remove. Thus we need sections: About the role (intro), Benefits, Responsibilities, Requirements (maybe combine What You Bring and Physical Requirements). Could also have Skills but we can embed. We must not repeat job title as heading. No Job ID. We must preserve all substantive information, not invent or summarize away detail. So we need to keep all details from the posting. We need to use
  • for any list of duties/requirements/benefits, and

    for prose. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Intro paragraph: "Neal Communities is proud to be recognized as a 2026 Top Workplace, marking our eighth consecutive year receiving this distinction. We believe where you work matters—and we’re proud to build a workplace where people, purpose, and performance come together. The Warranty Representative will provide exceptional customer service by coordinating warranty repairs and resolving escalated homeowner concerns in accordance with company guidelines and philosophy." That's prose. Could be in

    . Then Benefits: list: "Outstanding Benefits - Health Care - Medical, Dental, Vision, and Prescription Drug CoverageExcellent Compensation PackageEmployer Paid Life InsuranceSupplemental InsuranceLong & Short-Term Disability Insurance401(K) with Company Matching ContributionsPTO & Paid HolidaysEmployer Paid ID Theft ProtectionEmployee Home Purchase Discount ProgramTuition Reimbursement ProgramEmployee Wellness ProgramEmployee Assistance Program (EAP)Pet InsuranceEmployee Service AwardsVendor Discount Program" We need to parse into list items. The text seems concatenated without punctuation. We need to split by dash? Actually it's: "Outstanding Benefits - Health Care - Medical, Dental, Vision, and Prescription Drug CoverageExcellent CompensationPackageEmployer Paid Life InsuranceSupplemental InsuranceLong & Short-Term Disability Insurance401(K) with Company Matching ContributionsPTO & Paid HolidaysEmployer Paid ID TheftProtectionEmployee Home Purchase Discount ProgramTuition Reimbursement ProgramEmployee Wellness ProgramEmployee Assistance Program (EAP)Pet InsuranceEmployee Service AwardsVendor Discount Program" It seems missing spaces. We need to preserve all substantive information; we can keep as is but maybe better to split into sensible items. However we must not invent or summarize away detail. We can keep the list as given but format as

    • each item separated by maybe a dash? The original had dash separators but then missing spaces. We could keep as one paragraph? But instruction: Use
      • for any list of duties/requirements/benefits. So we need to make a list. We need to extract each benefit. Let's manually parse: - Health Care - Medical, Dental, Vision, and Prescription Drug Coverage - Excellent Compensation Package - Employer Paid Life Insurance - Supplemental Insurance - Long & Short-Term Disability Insurance - 401(K) with Company Matching Contributions - PTO & Paid Holidays - Employer Paid ID Theft Protection - Employee Home Purchase Discount Program - Tuition Reimbursement Program - Employee Wellness Program - Employee Assistance Program (EAP) - Pet Insurance - Employee Service Awards - Vendor Discount Program Also "Outstanding Benefits" is heading; we can treat as section heading Benefits and then list. Now Responsibilities: "What You'll Do" section includes many sentences. We need to convert each duty into list items. Let's extract bullet points from that paragraph: "Manage and resolve homeowner warranty claims, acting as the primary point of contact from issue identification through completion." "Maintain a high level of customer service, clear communication, and warranty expertise to ensure positive outcomes and homeowner satisfaction." "Conduct the New Home Celebration to educate homeowners about the functionality of their homes and explain the warranty process." "Perform Quality Control (QC) walk to check cosmetic and operation of homes and QC signoff prior to homeowner orientation." "Conduct comprehensive field inspections, including access to attics, roofs, and other elevated areas, requiring the ability to lift, climb ladders, and safely navigate construction sites." "Use diagnostic ability and verbal and written communication to ensure each issue is properly tracked and resolved." "Coordinate warranty items that require subcontractor/vendor involvement, including scheduling, follow-up, and repair closure with the subcontractor or vendor." "Submit work orders that document the work performed and a description of the problem to be forwarded to the subcontractor/vendor for daily resolution." "Manage and follow up on all scheduled repairs to ensure completion and satisfaction of the customer." "Escalate issues to management with complete information/documentation." "Participate in the after-hours emergency rotation for homeowner warranty matters and coordinate appropriate response/escalation for facility-related notifications." "Provide maintenance service on an as-needed basis for SimplyDwell Homes facilities, including model and Future Homes." "Maintain a thorough knowledge of industry standards and SimplyDwell Homes warranty guidelines and clearly communicate applicable warranty policies to homeowners." "Provide our customers with the highest level of customer service using the SimplyDwell Homes warranty guidelines established in the warranty manual." "Maintain accurate and timely records of warranty requests, homeowner communications, repair status, and completion in the warranty system" Also there is a sentence: "The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills." That's boilerplate; we should remove as per instruction: remove duplicated lines, and application instructions? This is not application instructions but it's a generic disclaimer. Might be considered boilerplate; but it's substantive? It's a generic statement; maybe we can keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This is a legal disclaimer about description; could be considered legal boilerplate. Safer to remove. Then "All employees will support the organization’s mission and vision by exhibiting the following behaviors: excellence and competence, collaboration and innovation, respect, commitment to our community, accountability, and ownership." This is also maybe not required but could be considered part of expectations. It's not a list of duties but behaviors. Could be kept as prose under Requirements? Might be considered part of qualifications? But it's not a requirement; it's expected behavior. Could be included in Requirements section as prose. Now Requirements: "What You Bring" includes: "2+ years of experience in residential construction, warranty service, or customer care within the homebuilding industry" "Solid understanding of construction practices and the ability to diagnose and resolve home issues" "Strong communication and customer service skills" "Excellent organizational skills with the ability to manage multiple requests and follow-ups" "Comfortable using technology and learning new systems quickly" "Self-motivated, dependable, and able to work independently in the field" Physical Requirements: "Ability to lift and carry up to 50 pounds occasionally and perform the physical activities necessary to inspect residential construction sites, including walking, standing, climbing ladders, navigating uneven terrain, bending, stooping and accessing elevated areas, with or without reasonable accommodation." "Work outdoors in varying weather conditions for extended periods." "Finger dexterity may be required to operate a computer keyboard and calculator." We can combine these into a list under Requirements. Also the EEO statement: "We are an Equal Opportunity Employer and a Drug-Free Workplace." Remove. Now we need to output HTML with sections: About the role (

        About the role

        ), Benefits (

        Benefits

        ), Responsibilities (

        Responsibilities

        ), Requirements (

        Requirements

        ). Possibly also Skills? But we can embed skills in Requirements. We must not create Pay/Schedule/Benefits unless posting actually states them. Benefits we have. Pay not stated. Schedule not stated. Now we need to ensure we preserve all substantive information. Let's verify we didn't miss any. From intro: we captured the first paragraph about Neal Communities being Top Workplace and the role description. Good. Benefits list: we captured all items. Responsibilities: we captured all bullet points from "What You'll Do". Need to ensure we didn't miss any: Let's re-read the original "What You'll Do" paragraph: "What You'll Do Manage and resolve homeowner warranty claims, acting as the primary point of contact from issue identification through completion. Maintain a high level of customer service, clear communication, and warranty expertise to ensure positive outcomes and homeowner satisfaction.Conduct the New Home Celebration to educate homeowners about the functionality of their homes and explain the warranty process.Perform Quality Control (QC) walk to check cosmetic and operation of homes and QC signoff prior to homeowner orientation.Conduct comprehensive field inspections, including access to attics, roofs, and other elevated areas, requiring the ability to lift, climb ladders, and safely navigate construction sites.Use diagnostic ability and verbal and written communication to ensure each issue is properly tracked and resolved.Coordinate warranty items that require subcontractor/vendor involvement, including scheduling, follow-up, and repair closure with the subcontractor or vendor.Submit work orders that document the work performed and a description of the problem to be forwarded to the subcontractor/vendor for daily resolution.Manage and follow up on all scheduled repairs to ensure completion and satisfaction of the customer.Escalate issues to management with complete information/documentation.Participate in the after-hours emergency rotation for homeowner warranty matters and coordinate appropriate response/escalation for facility-related notifications.Provide maintenance service on an as-needed basis for SimplyDwell Homes facilities, including model and Future Homes.Maintain a thorough knowledge of industry standards and SimplyDwell Homes warranty guidelines and clearly communicate applicable warranty policies to homeowners.Provide our customers with the highest level of customer service using the SimplyDwell Homes warranty guidelines established in the warranty manual.Maintain accurate and timely records of warranty requests, homeowner communications, repair status, and completion in the warranty system" We captured each sentence as a bullet. Good. Now Requirements: "What You Bring" paragraph: "What You Bring 2+ years of experience in residential construction, warranty service, or customer care within the homebuilding industrySolid understanding of construction practices and the ability to diagnose and resolve home issuesStrong communication and customer service skillsExcellent organizational skills with the ability to manage multiple requests and follow-upsComfortable using technology and learning new systems quicklySelf-motivated, dependable, and able to work independently in the field" We need to split into items. The text missing spaces after periods. We'll split by capital letters? Let's manually list: - 2+ years of experience in

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