Warranty Representative

About the role

Smith Douglas Homes is seeking a Warranty (Customer Service) Representative for its Chattanooga, TN location. In this role you will use strong interpersonal and customer‑service skills to assist home buyers with warranty claims, resolve questions and concerns related to new homes, and build trusted, long‑lasting relationships.

Responsibilities

• Review all incoming customer‑service requests.
• Ensure emergency claims are handled expeditiously.
• Meet with homeowners to troubleshoot concerns and determine a course of action.
• Reach out to SDH Trade Partners to schedule warranty work as necessary.
• Complete minor warranty work and perform routine scheduled warranty checks.
• Communicate updates directly with customers regarding the course of action.
• Confirm scheduling and inspect warranty work performed by Trade Partners.
• Review invoices from Trade Partners for approval.
• Conduct quality‑assurance inspections and acceptance walks.
• Work with Trade Partners on any delinquencies to expedite completion.
• Provide “on‑call” after‑hours service on a rotating basis with other Warranty Representatives.
• Provide guidance to staff on warranty process and guidelines.

Education

• High School diploma or equivalent.
• Code compliance courses and OSHA/Safety classes (helpful).

Licenses & Certifications

• Valid driver’s license with own transportation.
• Builder’s license (helpful).

Experience

• Minimum of 2 years of customer‑service experience.
• At least 1 year of residential construction, punch‑out, or similar work.

Skills

• Clear communication and exceptional interpersonal abilities.
• Professionalism, patience, and a positive outlook.
• Familiarity with residential home repair and construction.
• High attention to detail.
• Computer proficiency with Microsoft Office and internet research.
• Ability to learn SMART (proprietary software) used by SDH Management Services.

SDH Management Services LLC is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Applicants needing assistance or a reasonable accommodation during the application process should contact HR@smithdouglas.com. Employment is contingent upon successful completion of a background check and drug screening; the company is a certified drug‑free workplace.