Warranty Project Manager

About the role

Star Lumber & Supply Co., Inc. delivers confidence through our products and our people. We are seeking a results-oriented Flooring Warranty Project Manager to join our Residential Flooring Team. This individual will manage all aspects of homeowner warranty concerns and ensure successful resolution of warranty claims.

Responsibilities

• Schedule and conduct inspections for warranty claims.
• Identify what resources and products will be needed.
• Work with the Warranty Project Coordinator to manage material orders, track ETAs, and communicate with the homeowner and builder or remodeler.
• Perform repairs and replacements as required and/or schedule subcontractors to do so, depending on the magnitude of repair or replacement.
• Maintain detailed notes and updates in the Job Tracker system, ensuring transparency for all stakeholders regarding warranty status.
• Monitor recurring issues, working with project managers to address subcontractor-related problems and collaborating with vendors on product quality concerns.
• Provide clear, concise, and professional communication with customers and subcontractors.

Requirements

• Experience in flooring installation.
• Strong customer service skills and ability to handle multiple projects with high attention to detail.
• Professional demeanor and ability to work in customers’ homes.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office programs and mobile communication.
• Valid driver’s license.

Preferred Qualifications

• Experience resolving conflicts or managing difficult conversations.