Warranty Claims Specialist

About the Role

The Warranty Claims Specialist serves as a liaison between the corporate warranty department and branch locations to file warranty claims and manage those claims through final resolution of payment.

Responsibilities

• Administratively support centralized warranty claims processing.
• Foster effective and timely communication between all branches and the corporate warranty department.
• Communicate and coordinate with supervisor on processing issues.
• Maintain overall responsibility for data entry, upkeep, and maintenance of warranty claims.

Duties

• Receive and process copies of closed warranty repair orders.
• Enter necessary claim data into multiple supplier systems.
• Communicate with branch personnel regarding submitted warranty claims.
• Communicate with vendor warranty departments as needed.
• Track and report on open warranty claims to determine if additional action is needed for payment.
• Communicate and coordinate with branch personnel and supervisor on warranty rejections and processing issues using various methods and tools.
• Perform other duties as assigned.

Requirements

• Associate’s degree (AA) in an office-related field or comparable work experience.
• Three to five years of related experience; general office or accounting experience preferred.
• Ability to demonstrate or display office protocols to staff and other departments.
• Highly organized, detail-oriented, and results-driven.
• Ability to prioritize and handle numerous tasks simultaneously.
• Effective written and oral communication skills.
• Computer skills with an emphasis on word processing and spreadsheet programs.
• Reporting system experience, including Microsoft Power BI (preferred but not required).

Work Environment & Physical Demands

• Ability to sit, stand, bend, kneel, stoop, and lift/move up to 25 lbs. on a regular basis.
• Ability to work in an environment requiring 8–10-hour days, with flexibility to extend working hours when necessary.

CSM Job Standards Accountabilities

• Customer Focus: Actively identify customer needs and address them efficiently and effectively.
• Communication (Visual and Verbal): Listen, speak, and signal clearly so others can understand. Communicate in spoken English well enough to be understood by others.
• Teamwork: Work cooperatively in a professional manner to complete work assignments.
• Health, Safety, and Security: Recognize and mitigate safety hazards, including hazardous materials, environmental hazards, and accident conditions. Follow appropriate security procedures.
• Scheduling and Coordinating: Make arrangements that fulfill all requirements as efficiently and economically as possible.
• Problem Solving/Decision-making: Be open to change and variety in the workplace. Understand the importance of learning new information for future problem-solving and decision-making.
• Adaptability and Lifelong Learning: Be open to change and variety in the workplace. Understand the importance of learning new information for future problem-solving and decision-making.