Warranty Auditor

About the role

The main purpose of the Warranty Process Review Audit Specialist is to audit the Retailer network of our client; and to provide an in-depth review of retailer Warranty / Service Fixed Operations focusing on warranty claim applications, documentation requirements, information retention policy, warranty process review, and potential Audit risk.

Responsibilities

• Work within a national team and local management supporting the audit program
• Work to a timescale, completing a set number of audits within a given timeframe
• Work to a strict set of manufacturer guidelines and parameters
• Maintain customer relations with the local Region and Dealers
• Carry out a fully independent warranty audits in line with the manufacturer’s parameters
• Create detailed report on the audit findings including recommended actions
• Fully explain the findings of the audit to all relevant Dealer staff and Management
• Guide Dealers on best practices for their business
• Analyze KPI data and identify Dealers weaknesses and strengths that need support from this program
• Promote the value of the audit program to Dealer management
• Provide strong detailed, accurate and timely reporting to MSXI/client Management
• Fulfill all reporting requirements as outlined in the program process manual
• Complete ad hoc duties where necessary for MSXI/client Management
• Use MSXI/client IT systems to identify appropriate dealer metrics available at time of warranty review that are applicable to dealer improvements

Requirements

• Ability to remain calm and diplomatic in high pressure situations with the ability to clearly convey difficult arguments and judgments to a varied audience
• Process-driven with strong problem-solving and investigative abilities
• High level of computer literacy and ability to learn new systems
• Ability to manage own workload, expenses, and travel arrangements
• Clean driving record and employment background

Qualifications

• Industry related qualification or degree, although other degrees will be considered
• At least two years of audit experience
• Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements
• Ability to work independently with multi-disciplinary and multi-cultural teams
• Excellent communicator and people motivation skills
• Fluency in English is essential in both written and verbal communication
• Capability to plan, book and complete travel to and from dealers independently
• Travel requirement is a minimum of 5 days per week
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future