Warranty Auditor

About the role

The Warranty Process Review Audit Specialist audits the retailer network of our client, providing an in-depth review of retailer Warranty/Service Fixed Operations with a focus on warranty claim applications, documentation requirements, information retention policy, warranty process review, and potential audit risk.

Responsibilities

• Work within a national team and local management supporting the audit program
• Work to a timescale, completing a set number of audits within a given timeframe
• Work to a strict set of manufacturer guidelines and parameters
• Maintain customer relations with the local Region and Dealers
• Demonstrate a sound understanding of Dealer Warranty and Service Process that impact warranty waste
• Carry out fully independent warranty audits in line with the manufacturer's parameters
• Create detailed report on the audit findings including recommended actions
• Fully explain the findings of the audit to all relevant Dealer staff and Management
• Guide Dealers on best practices for their business
• Analysis of KPI data and identify Dealers weaknesses and strengths that need support from this program
• Promote the value of the audit program to Dealer management
• Provide strong detailed, accurate and timely reporting to MSXI/HMA Management
• Fulfil all reporting requirements as outlined in the program process manual
• Complete ad hoc duties where necessary for MSXI/HMA Management
• Use MSXI/HMA IT systems to identify appropriate dealer metrics available at time of warranty review that are applicable to dealer improvements

Qualifications

• High school diploma or General Equivalency Diploma (GED) is required
• Industry related qualification or degree preferred, although other degrees will be considered
• Minimum of two years of audit experience
• Minimum of 1-2 years of experience working with one or more dealer management systems (ADP, R&R, CDK, etc.) is preferred
• Client Dealer, Dealer Franchise, or other OEM Service/Warranty Management background with demonstrable automotive audit experience preferred
• General technical understanding for repairs is required

Required skills

• Ability to remain calm and diplomatic in high pressure situations with the ability to clearly convey difficult arguments and judgments to a varied audience
• Process-driven with strong problem-solving and investigative abilities
• High level of computer literacy and ability to learn new systems
• Ability to manage own workload, expenses, and travel arrangements
• Clean driving record and employment background
• Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements
• Ability to work independently with multi-disciplinary and multi-cultural teams
• Ability to work on given objectives
• Excellent communicator and people motivation skills
• Fluency in English is essential in both written and verbal communication
• Capability to plan, book and complete travel to and from dealers independently
• Proficiency in all MS Office tools, predominately Excel and Word required
• Comfortable with a fast pace of change, while ensuring continuity of current activities
• Comfortable with presenting online for virtual attendees
• Ability to perform formal analysis and provide professional written interpretations of findings
• A flexible, structured, and logical approach; being able to handle multiple tasks, think, and plan ahead and build in contingencies as required
• Knowledge of warranty support material (recalls, campaigns, technical service bulletins, repair manuals/systems etc.) is preferred

Schedule

• Travel requirement is a minimum of 5 days per week