Warmline Operator - Part Time Day Shift

About the role

Provide confidential, non‑judgmental and non‑critical support to callers while practicing the principles of Intentional Peer Support (IPS). Work under the limited supervision of a Warmline Supervisor and guidance of a Team Leader at the David Romprey Oregon Warmline.

Responsibilities

• Take calls from callers around the state and provide phone support as taught in training.
• Participate in ongoing training and team‑building; work closely with Shift Leaders.
• Maintain data logs, enter data, and present data accurately and professionally.
• Write reports as needed to the Warmline Shift Leader or assigned Warmline Supervisor.
• Provide information in a timely and professional manner.

Qualifications

• Identify as a person with lived experience of having big feelings and providing support to others through difficult times.
• Hold a certificate for completion of the Core Training in Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist within the first 6 months of employment.

Skills

• Working understanding of the Warmline’s purpose and limits, demonstrated via training role‑plays.
• Ability to work with minimal supervision.
• Respect, feedback, strong communication and team skills.
• Fundamental awareness of cross‑cultural issues, dual diagnosis/addictions, and effects of PTSD/trauma (to be developed within 3 years).
• Proficiency with Microsoft Office (Word, Excel, Publisher), written and digital logs, conference calls, email, office automation (printers, fax, multi‑phone lines).
• Ability to communicate effectively in written and oral formats, handling routine to complex confidential information.

Requirements

• Pass criminal history checks per ORS 181.536‑181.537 and OAR 410‑007‑0200‑0380; monthly OIG/GSA exclusion list checks.
• Complete pre‑hire drug screening.
• Physical demands: regular use of office automation (computer, phone), sitting, talking, hearing, hand/finger use; occasional standing, walking, reaching, stooping, kneeling/squatting.
• Work environment: sponsored location with typical safety precautions; exposure to everyday risks (moving mechanical parts, airborne particles, electrical shock, etc.).

Benefits

• Paid vacation, sick days, floating holiday, community service day, mental health days, paid holidays.
• Employee Assistance & Wellness Benefits.

Pay

Pay grade B6: $20.96 – $29.38 per hour, depending on experience, plus shift differential pay of $1 – $2.50 for nights and weekends. Includes a $2,612.50 hiring bonus (2‑year commitment, staggered‑taxed payout).

Schedule

.375 FTE (approximately 15 hours per week). Includes three weekend day shifts, each 5 hours, scheduled between 8 am and 5 pm.