Warming Center-Team Leader-Temporary

About the role

Are you compassionate and caring? Are you looking for a rewarding career in Mental Health & Human Services? Join an amazing team dedicated to advocating the health & well-being of individuals, families, and communities. The Mental Health Association of Columbia-Greene Counties Inc. is seeking a temporary Team Leader for the Warming Center position, running from November 1, 2025 through May 7, 2026. The Warming Center Team Leader / Shift Supervisor supervises Attendants, serves as the point of contact and on-site administrator, ensures Attendants follow policies and procedures from the Welcome Center Handbook, provides guests a safe place to spend evenings during the Code Blue Season, and encourages candidates from historically underrepresented groups to apply.

Responsibilities

• Ensure all staff on duty follow agency policy and protocols
• Support and role model appropriate interactions with staff and guests
• Maintain close communication with Warming Center Coordinator to address issues or concerns with staff or guests during shift
• Ensure all Attendant's documentation is completed prior to end of shift
• Provide each guest with an orientation to the Warming Center policies and protocols, tour of the Warming Center and complete all necessary documentation in a welcoming and non‑judgmental manner
• Attend and participate in daily Guest Meeting and facilitate meeting as directed by Program Coordinator
• Utilize harm reduction strategies to engage individuals in behavioral change to support the Guests with personal goal achievement and foster healthy community independence
• Provide health coaching and recovery support, especially on issues of self‑advocacy, wellness self‑management, medication adherence, smoking cessation, entitlements, and daily living activities
• Maintain documentation on each guest in electronic health record
• Maintain all required shift reports, statistics, and other related reports timely and accurately per policy and procedure
• Keep Warming Center clean and sanitized, this will require Team Leader / Shift Supervisor to complete cleaning tasks, laundry and other tasks required in maintaining a clean Center
• Assist Program Coordinator with sharing and educating staff on community services and agencies that may assist guests
• Ensure the safety regarding physical health, mental health, spiritual health, sexual orientation and gender identity etc for all guests and other staff

Requirements

• High School Diploma or equivalency required
• Intermediate competency in Windows operating environment using MS Office applications, database, e‑mail, internet programs and electronic health record platform
• Understand cultural family differences and values with the ability to remain non‑judgmental
• Understand HIPPA privacy laws and adhere to them
• Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards
• Excellent interpersonal skills required
• Ability and willingness to travel, in some instances with clients in agency vehicles
• Ability to work with a diverse population of urban, suburban and rural cultures and with community members from varying socioeconomic backgrounds
• Commitment to Diversity, Equity, and Inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Proficient with online technology systems, including electronic health records
• Valid NYS Driver's License and a clean MVR preferred
• Must attend and complete all assigned training and apply learned skills/techniques/interventions
• Valid CPR / First Aide Certification preferred
• Regular and steady attendance is a requirement for all positions