Temporary Team Lead

Description

At TTEC, we’re all about Human Experience. Elevated. As a Temporary Team Lead working remotely in the United States, you’ll be a part of bringing humanity to business.

What You’ll Do

• Prepare individuals for success by effectively teaching skills, reinforcing knowledge, and assessing readiness
• Create an engaging environment that supports performance and retention
• Motivate your team to make sure they’re on track to meet performance goals while ensuring a consistently high-quality customer experience
• Answer associates' questions, issues, and customer escalations as the first line manager for your team
• Report to the Ops Manager and act as a leader, encouraging and motivating your team to resolve issues, accomplish goals, and influence their career mobility
• Manage multiple, complex, ongoing tasks, systems, and projects while monitoring absence and attendance of your team
• Motivate and mentor your team with an open, honest manner and provide feedback and acknowledge a job well done

What You Bring To The Role

• An active Resident State Health Insurance License
• Associate degree, technical school, or equivalent work experience
• Promote a performance-driven culture and always work towards reaching for amazing
• Utilize cutting-edge technology to analyze team performance metrics, identify trends, and support data-driven decision-making
• A high level of flexibility and resilience, with the ability to thrive in changing environments and manage performance effectively
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Mentor and inspire others
• Customer-focused mindset
• Computer experience with MS Office, customer relationship management applications, and learning management systems
• Excellent verbal and written communication skills, with the ability to clearly articulate information, deliver effective coaching, and engage diverse audiences

About TTEC

TTEC is a business that helps companies build engaged, pleased, and profitable customer experiences. Founded in 1982, we’ve helped many leading brands communicate with millions of customers daily. We believe that exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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