Warming Center Assistants

Responsibilities

• Supervise guests in the program including coaching guests on program policies and rules as well as potential consequences for violation of program policies/rules.
• Address immediate basic needs, orienting the guest to the warming center program.
• Provide supplies to meet basic needs such as snack/meal, linens, container for their belongings and hygiene supplies.
• Provide conflict resolution, crisis intervention and support as needed.
• Supervise guest use of laundry and showers on an as needed basis.
• Aid other community providers, social services, etc. in working with guests on their Individual Service needs.
• Promote activities to increase competence with activities of daily living and independent living skills.
• Plan, conduct and monitor guest group meeting sessions and other activities.
• Maintain statistical accountability.
• Provide clear and concise daily log entries.
• Maintain up to date daily log/census.
• Complete shift specific tasks such as chore assignments, cleaning, laundry, intake sheets, etc.
• Maintain communication shift-to-shift in staff journal.
• Answer telephone and respond to inquiries.
• Provide resources and referrals.
• Conduct regular (at least once/a night) facility safety checks, including sleeping/resting areas.
• Communicate any needs (maintenance or repairs) in the communication journal.
• Address any immediate safety concerns immediately.
• Monitor fire/security/ alarm system.
• Attend mandatory staff meetings and required training sessions.
• Conduct basic intake information of each new guest.

Qualifications

• High school diploma or equivalent.
• Additional education and training preferred.
• One – Two years of experience working in Human Services with the homeless, individuals living in poverty or experiencing SUD or mental health conditions.
• Ability to achieve and maintain CPR Certification.
• Ability to diffuse crisis situations both within team settings and independently.
• Ability to document program events and carry out scheduled or spontaneous tasks.
• Capable of applying all training and skill building information.