Warm Line Peer Shift Mentor, Part-Time

Key Responsibilities

• Direct Peer Support
• Respond to incoming Warm Line calls using peer support principles and recovery-oriented practices.
• Provide compassionate, nonjudgmental support based on shared understanding and lived experience.
• Create a welcoming and supportive environment for callers.
• Volunteer Support & Mentorship
• Support, mentor, and coach volunteers during assigned shifts.
• Provide debriefing and emotional support following challenging calls.
• Aid in onboarding and supporting new volunteers.
• Participate in role-play exercises and volunteer training activities.
• Quality & Program Support
• Review call documentation and participate in quality assurance processes.
• Support adherence to Warm Line policies, procedures, and peer support standards.
• Help maintain a positive, collaborative, and recovery-focused culture.
• Crisis Support
• Serve as a support resource during elevated-risk calls and coordinate with designated supervisors and crisis staff according to Warm Line protocols.
• Support volunteers in following established procedures while maintaining a peer-centered approach.
• Team Collaboration
• Collaborate with leadership, staff, and volunteers to maintain an effective and supportive program.
• Participate in team meetings, training opportunities, and ongoing program development initiatives.

Requirements

• Certified Peer Counselor (CPC) in Washington State, or the ability to obtain certification within six (6) months of hire.
• [Completion of Certified Peer Support Specialist Training as defined by Washington Administrative Code (WAC 246-929-130).]
• Ability to meet Washington State Health Care Authority requirements for peer counselor recognition.
• Strong communication, active listening, and interpersonal skills.
• Ability to remain calm, supportive, and collaborative in emotionally challenging situations.
• Commitment to peer support values, recovery principles, person-centered support, and mutual respect.

Preferred Qualifications

• Experience providing peer support in behavioral health, crisis services, warm lines, recovery programs, or community-based settings.
• Experience mentoring, training, coaching, or supporting volunteers.
• Knowledge of trauma-informed care and recovery-oriented practices.
• Experience working collaboratively within multidisciplinary teams.
• Demonstrated ability to provide constructive feedback and support learning in others.