Wares Processor

About the Role

As a Wares Processor at Goodwill of the Finger Lakes, you play a vital role in our mission to elevate people, community, and planet. You’ll prepare donated items for our retail stores, supporting store success while helping fund programs and services that strengthen our region.

Responsibilities

• Sort and assess hard line products (housewares, décor, small appliances, etc.) based on quality standards
• Price, tag, and label merchandise accurately using established pricing guides
• Meet daily and bi-weekly production goals by efficiently processing items
• Maintain strong knowledge of hard line merchandise and continuously build product expertise
• Stock and organize merchandise on the sales floor as needed
• Provide friendly, respectful customer service and assist with customer concerns in accordance with store policies
• Keep workstations, sales areas, and shared spaces clean, safe, and organized
• Follow all safety procedures when handling merchandise and equipment
• Work collaboratively as a positive, supportive member of the store team
• Assist with additional duties as assigned and cross-train in other areas as needed

Production Expectations

This role includes production goals tied to hours worked and is eligible for our production incentive program, which rewards team members for exceeding established standards. Goals are adjusted based on hours worked:

• 20 hours/week: $4,267 every two weeks
• 25 hours/week: $5,333 every two weeks
• 30 hours/week: $6,400 every two weeks
• 37.5 hours/week: $8,000 every two weeks

Qualifications

• High school diploma or GED preferred
• Previous retail or production experience preferred, but not required
• Ability to communicate clearly with customers and coworkers
• Basic reading and writing skills for policies, labels, and routine reports
• Willingness to learn, receive feedback, and contribute ideas

Schedule

• Must be available to work evenings, weekends, and holidays (stores closed on Christmas Day, Thanksgiving Day, and Easter)
• Flexible availability required

Work Environment

Primarily based in a retail store and donation processing area, similar to a warehouse environment. Some outdoor work may be required when receiving donations.

Physical Requirements

• Standing and walking for extended periods
• Frequent lifting, pushing, and pulling (up to 25 lbs routinely, heavier with assistance)
• Regular bending, reaching, crouching, and kneeling
• Reasonable accommodations may be made for individuals with disabilities

Why Work Here

At Goodwill of the Finger Lakes, your work matters. You’ll be part of a supportive, values-driven team committed to creating opportunity in our community. Every item you process, every customer you help, and every shift you work supports our mission of elevating people, community, and planet for a good today and a better tomorrow.