Warehouse Trainer

About the Role

A Trainer in the Returns department is responsible for training associates in all Returns functions. As the face of NRI, you will train warehouse team members, focusing on delivering an outstanding team member experience, best practices, safety, and SOP compliance. This role involves mentoring new employees and fostering NRI team spirit.

Success in this role requires an accessible, approachable, and patient individual who actively listens and adapts training delivery to learner responses. Creativity in explaining topics in a fun and engaging way is essential.

Schedule

Monday – Friday: 6:30 am - 3:00 pm

Pay

Starting base wage: $19.50 per hour

Location

3591 Volunteer Blvd, Henderson, NV 89044

Responsibilities

• Provide and coordinate training for new hires and existing NRI employees, ensuring consistency in training delivery and evaluation.
• Coach, counsel, and inspire employees to meet and exceed performance metrics.
• Aid in creating training programs by assessing skill/knowledge gaps, training objectives, work situations, and changes in training SOPs, along with continuous improvement projects.
• Exhibit and practice positive communication and team-building skills to maintain a professional environment.
• Comply with all safety policies, practices, and procedures; report unsafe activities to supervisors or the Safety Manager.
• Maintain a training log and all training documentation.
• Keep work and storage areas safe, clean, and tidy at all times.
• Perform other duties as requested.

Requirements

• 12+ months of training experience, preferably in a warehouse environment.
• Proficiency with or willingness to learn Microsoft 365 (Word, PowerPoint, Outlook, Excel, and SharePoint).
• Bilingual (Spanish/English) is a must.
• Physical ability to carry out essential job functions, including lifting and carrying up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, working at heights, and tolerating conditions such as dust, dirt, noise, odors, heat, and cold.
• Ability to read and comprehend English.

Qualifications

• Fast learner capable of mastering multiple departments and training in each.
• Ability to write and/or read an SOP.
• Patience and adaptability to accommodate different learning styles.
• Ability to provide positive and constructive feedback confidentially.
• Strong communication skills to build rapport with all levels of the organization, including new hires.
• Excellent attention to detail and time management skills.
• Flexibility to adapt to changing business priorities.
• Trustworthy and moral character (pre-employment background and drug tests are required).

Benefits

• Staff purchase program – wear the brands you love.
• Staff benefits plan – choose the benefits that are right for you.
• Flexible and fun work environment – work hard and play hard.
• Internal opportunities – growth within the company.