Warehouse Technician 2 (2nd Shift)

About the role

ICON plc is a world-leading healthcare intelligence and clinical research organization. We are seeking a Warehouse Technician II to support warehouse and logistics operations within a fast-paced clinical supply environment.

Responsibilities

• Receive, inspect, and accurately store incoming materials and warehouse stock.
• Process material receipts and ensure documentation is complete and accurate.
• Manage clinical site drug returns and sample inventory.
• Maintain warehouse organization and ensure materials are stored according to established procedures.
• Support controlled substance handling activities and serve as a backup resource when required.
• Conduct routine cycle counts to maintain inventory accuracy.
• Perform inventory replenishment activities and monitor stock levels.
• Update inventory parameters, including minimum and maximum stock levels.
• Process excess and obsolete inventory transactions.
• Investigate and resolve inventory discrepancies to ensure system accuracy.
• Care for shipping and transportation activities for internal and external customers.
• Prepare shipments by picking, packing, labeling, and materials for transport.
• Schedule freight carriers and ensure timely shipment delivery.
• Monitor transportation activities and resolve shipping-related issues as they arise.
• Author and support investigation documentation, including Notices of Event (NOEs), Corrective and Preventive Actions (CAPAs), and Change Controls.
• Develop and revise Standard Operating Procedures (SOPs) as needed.
• Ensure all warehouse operations comply with applicable company policies, quality standards, and regulatory requirements.
• Maintain accurate records and documentation to support audits and inspections.
• Identify operational improvements and recommend solutions to enhance efficiency and compliance.
• Troubleshoot warehouse, inventory, and logistics issues.
• Collaborate with supply chain, quality, and operational teams to support business objectives.
• Anticipate downstream impacts of activities and proactively engage appropriate stakeholders to ensure successful execution.

Qualifications

• Education: Bachelor’s degree preferred.
• Experience: Minimum 3 years of experience of related experience. Candidates without a degree should possess at least 6 years of professional experience.

Skills & Competencies

• Organization, detail oriented, equipment operation skills, equipment repair, problem solving, troubleshooting, interpersonal skills verbal and written, multitasking, collaboration.
• Able to connect the dots with task and identify future tasks to be done or whom to engage on next steps; understands supply chain and impact to success or failure of an action on the supply chain.

Benefits

At ICON, we offer a range of additional benefits including various annual leave entitlements, a range of health insurance offerings, competitive retirement planning offerings, a global Employee Assistance Programme, life assurance, flexible country-specific optional benefits, and more. Visit our careers site to learn more about the benefits offered.