Warehouse Team Member I

Purpose Of Job

Provides fast, friendly service by answering all incoming calls in a professional manner and actively engaging with customers to assess and fulfil their needs.

Maintains sales area, ensuring that it is clean, fully stocked and well-organized.

Prepares invoices and accepts payments using computer.

Makes deliveries using company vehicle and tests/install car batteries for walk-in customers.

Job Components

• Proactively engage customers in a professional manner.
• Drive increased sales by asking open-ended questions to determine customers' needs, answering questions, discussing available options (good, better, best) and suggesting related items (upselling).
• Answer all incoming calls promptly and in a professional manner.
• Accurately prepare invoices and accept payments using computer.
• Safely uses company vehicle to make local deliveries.
• Makes deliveries using company vehicle and tests/install car batteries for walk-in customers.

Qualifications

• High school graduate (or equivalent)
• Able to read, write and compute basic math
• Multi-line phone experience required
• Previous customer service experience is required
• Working knowledge of computers and applicable systems is required
• Demonstrated ability to multi-task, quickly transitioning from one function/task to the next.
• Demonstrated good organizational skills and can prioritize tasks
• Works with a high degree of accuracy and attention to detail
• Approaches tasks with a sense of urgency
• Works effectively in a team environment
• Be able to occasionally lift and/or move up to 75 lbs. without assistance

Scope

• Data Works under general supervision and guidance
• Accountable for individual accuracy
• Shared responsibility for outgoing inventory

Work Environment

• Exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals.
• Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.
• Must be able to occasionally lift up to 75 lbs. without assistance
• Able to sustain extended periods of sitting, standing and walking throughout the day
• Prolonged use of computer and telephone
• Use of PPE required (steel toe boots, safety glasses, protective gloves, etc.)