Warehouse Team Lead - Workplace Solutions

Lead warehouse operations, oversee inventory, team management, and customer service for commercial projects. Ensure timely, accurate order processing, shipping, and documentation while maintaining quality and safety standards.

Responsibilities

• Manage a team assigned to warehouse projects, overseeing all warehousing processes to ensure operations are completed on time and within budget.
• Maintain accurate electronic inventory using a Warehouse Management System (WMS).
• Manage daily workflows, delegate tasks, and monitor performance to meet service level agreements (SLAs), key performance indicators (KPIs), and customer expectations.
• Coordinate with operations teams and clients, both in person and through phone or email communication.
• Maintain detailed documentation, schedule inventory requests, and conduct regular cycle counts.
• Use handheld scanners and inventory software to process and ship orders.
• Ensure all incoming and outgoing goods meet quality and packing standards.
• Verify shipments against pick tickets, invoices, and bills of lading/invoices.
• Oversee fleet, equipment, and tool management, as well as warehouse organization and cleanliness.
• Operate lift trucks and pallet jacks, and load/unload inventory as needed.
• Prioritize safety, fulfillment accuracy, and meeting production standards.
• Work independently, prioritize tasks, and make timely decisions.
• Flexibility to work evenings and weekends as required by business needs.

Requirements

• Two-year/four-year college degree in business administration preferred or equivalent work experience.
• Minimum 1-2 years’ experience in warehousing.
• Driver’s license and forklift certification.
• Expertise in operating reach and sit-down forklifts.
• Willingness to work overtime and weekends as business needs dictate.

Skills

• Customer-focused
• Collaborative
• Communicative
• Resilient
• Inclusive leadership
• Accuracy and accountability
• Independent worker
• Proficiency in Microsoft Office