Warehouse Support

Main Duties and Responsibilities

• Assist customer service engineers with installations, equipment changeovers and repairs.
• Follow all Warehouse standard operating procedures, policies, and safety precautions.
• Process parts and work orders in timely basis in service software.
• Operate within standard operating procedures and job safety guidelines under the general supervision of customer service engineers.
• Communicate with customer service engineers regarding work in progress and completed work.
• Operate forklifts and trucks.
• Deliver and picks up parts in the Med-Lab territory.
• Move parts, equipment, and materials to warehouse storage.
• Unload parts, equipment, and materials from pallets and trucks.
• Stage tools, equipment, and materials for loading and delivery.
• Packaging equipment and materials for shipping including wrapping, boxing and labeling.
• Clean and maintain work area.
• Move waste from work area to dumpsters.
• Turn off and lock up equipment when not in use.
• Perform back up for warehouse.
• Procure tracking numbers from Siemens and add them to orders.
• Assist Warehouse Manager as needed on special projects.
• Participate in on-call rotation (weekdays and weekends).

Skills and Abilities

• Customer service focus (internal & external)
• Problem solving skills
• Attention to detail
• Active listening
• Written comprehension
• Deductive reasoning
• Ability to document and record information
• Processing information
• Computer skills in Microsoft Office
• Time management skills

Qualifications

• High school diploma or general education degree (GED) with courses in math and computers or supporting combination of education and experience.
• Skill in operating a computer, working knowledge of Microsoft Office, plus good oral communication is required.
• Minimum of three years’ experience sufficient to demonstrate knowledge in high volume warehouse and purchasing activities requiring expert customer service.
• Demonstrated ability to use computer systems and telephone.
• Prior inbound/outbound customer service center experience preferred.
• Skills in basic math functions and reasoning ability are highly desired.