Warehouse Supervisor

About USPack

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack, our focus every day is to help brands and businesses win in the delivery economy. We keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses to stay ahead and help our customers win.

At USPack, we know our people set us apart. We invest in our team to help them grow every day, developing long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, demand collaboration, and recognize performance. We work together, play together, and succeed together.

About the Role

The Warehouse Supervisor supports the terminal facility by overseeing daily warehouse operations to ensure efficiency, safety, and accuracy in receiving, storing, and shipping inventory. This role is responsible for directly supervising warehouse team members and contractors, providing coaching and guidance, and maintaining a clean, organized, and compliant warehouse environment. The Warehouse Supervisor functions under the direct supervision of the Terminal Manager and helps ensure daily operations run smoothly and in accordance with company and customer standards.

Responsibilities

• Supervise daily warehouse operations, including receiving, picking, packing, staging, and shipping inventory.
• Provide direct supervision to warehouse employees and onsite contractors, including daily task assignment and work direction.
• Train and onboard new employees on warehouse procedures, safety protocols, and equipment operation.
• Conduct regular inventory reviews to ensure assets are organized, accurately tracked, and free of defects or damage across all storage areas.
• Partner with the Terminal Manager to identify and address operational issues, delays, and service concerns.
• Enforce company, customer, and OSHA safety policies and procedures to maintain a safe working environment.
• Assist management in creating, updating, and following SOPs (Standard Operating Procedures).
• Operate warehouse equipment such as forklifts, pallet jacks, inventory scanners, and other warehouse technology as needed.
• Maintain a clean, organized warehouse and ensure compliance with company, customer, and regulatory standards.
• Reconcile route sheets to ensure accuracy against paperwork, investigate discrepancies, and address service-related issues.
• Ensure contractors understand and comply with all customer requirements, including proper attire, ID badges, scanning compliance, and device functionality.
• Notify management promptly of verbal or written inquiries related to in-house issues, missing freight, or service concerns to ensure corrective action is taken.
• Comply with company and OSHA safety standards, including use of appropriate protective equipment, maintaining clutter-free workspaces, ensuring equipment safety, and following accident prevention best practices.

Requirements

• High school diploma or equivalent required.
• Minimum of one to two years of relevant warehouse, logistics, or operations experience, with demonstrated progression into a lead or supervisory capacity; or an equivalent combination of education and experience.
• Strong standard math calculation skills required, with the ability to accurately interpret data, verify counts, and support inventory and operational reporting.
• Forklift certified, or ability to obtain certification, with responsibility for administering forklift training, verifying certification, and ensuring safe equipment operation standards are followed by direct reports.
• Must be able to stand for long periods of time and maintain focus to complete the full workday effectively.
• Must be able to endure warehouse environmental conditions, including temperature extremes (cold in winter, heat in summer).
• Must be able to lift or exert force up to 75 pounds consistently throughout the workday.

Skills

• Ability to establish and maintain a high level of trust, credibility, and professionalism with team members, contractors, and management.
• Highly proactive and resourceful, with the ability to lead effectively in a fast-paced, deadline-driven warehouse environment.
• Strong verbal communication skills with the ability to clearly direct, coach, and address performance with employees and contractors.
• Ability to apply sound judgment and common-sense reasoning to interpret and carry out written, oral, and diagrammatic instructions, and to resolve operational issues involving multiple variables within established procedures.
• Demonstrated understanding of the independent contractor relationship and the ability to ensure compliance with related operational requirements.
• Strong quantitative and analytical skills, with the ability to review data, identify trends, and support operational decision-making.
• Ability to learn, utilize, and oversee compliance with customer-specific programs and systems for scanning, tracking, and performance reporting.
• Highly organized with the ability to manage multiple priorities, schedules, and workflow demands simultaneously.
• Detail-oriented with strong problem-solving skills, capable of identifying root causes and implementing corrective actions.
• Ability to shift between projects and operational priorities while maintaining composure, focus, and team productivity.
• Proficient in computer applications including MS Word, Excel, and Outlook, with the ability to utilize systems for reporting and communication.

Benefits

Full Time positions include:

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

Part Time positions include:

• 401(K)
• Paid Sick Time

Schedule

• Shift Days: Monday-Friday
• Shift Hours: 5:30am-2:00pm (Available to work extra hours, weekends, and holidays preferred.)

Pay

Up to $52,000 salaried

Our Values

• Driven by integrity: We're driven by honesty, transparency, and trust. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments.
• Driven by a passion for service: We’re proactive problem solvers who go above and beyond to empower others to succeed.
• Driven by collaboration: We work side-by-side, building momentum and measurable progress toward shared goals through uncommon communication.
• Driven by accountability: We take responsibility seriously, holding ourselves accountable to our clients, environment, and each other.
• Driven by innovation: We embrace change, push forward through shared ideas, and achieve things never thought possible.