WAREHOUSE SUPERVISOR

About the role

Who We Are: USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team.

Responsibilities

• Provide leadership by efficiently coordinating and executing workflow throughout the warehouse, while prioritizing safety, sanitation, cost control, productivity, accuracy, teamwork, and customer satisfaction in alignment with facility goals.
• Serve as a visible leader within the Cold Crew, fostering positive relationships with staff and upholding company culture.
• Advise and participate in employment-related decisions including but not limited to hiring, promoting, and/or terminations.
• Prioritize, supervise, and direct various warehouse tasks, customer requests, and allocate the necessary labor to fulfill those tasks.
• Determine if overtime is necessary and seek additional approval from management as needed.
• Supervise, manage, and respond to incidents, injuries, and near-misses by conducting follow-up investigations and logging reports into the safety tracking system.
• Participate in the corrective action process and address interpersonal issues for team members as they arise while seeking guidance from upper management and HR when necessary.
• Supervise and continuously improve labor efficiency through coaching, feedback, and training initiatives.
• Approve timecards, assist with scheduling, and managing time-off requests.
• Oversee and conduct performance reviews of team members, ensuring clear and constructive feedback.
• Oversee, direct, and ensure adherence to good warehousing practices, food safety standards, customer SOPs, and inventory accuracy, while maintaining an inspection-ready facility.
• Act as a liaison between warehouse staff and other departments to ensure smooth and efficient workflow.
• Coordinate with shipping and receiving departments to manage truck docks, call trailers in and out, and direct the flow of pallets in and out of storage areas.
• Perform tasks within the Warehouse Management System (WMS), that track and maintain management decisions including assigning doors, directing tasks, managing inventory, and addressing exceptions.
• Manage and troubleshoot issues within the warehouse, collaborating with co-workers to resolve challenges efficiently.
• Act as the escalation point for various matters, resolving issues as needed.
• Occasionally perform Warehouse Associate and Lead duties as necessary based on business demands.

Requirements

Education Preferred: high school diploma, achieved a GED, or earned the equivalent, 2+ years of College or a minimum of 2-3 years Team Lead/Supervisor experience

• Warehouse Supervision and operations, preferably in a food or temperature-controlled environment
• Radio frequency and other warehouse computer applications including MS Office Suite
• Detail and customer service oriented.
• Planning, organizing, professional written and oral communication, problem solving, decision making, excellent mathematical skills
• Must be able to consistently lead and influence others to take positive action.
• Handle multiple high priority tasks in a fast-paced team environment and requires the ability to work well independently with minimal supervision.

Skills

• Bend and lift up to 50 lbs. regularly. Lift up to 70 lbs. occasionally, with assistance.
• Work in a temperature range from +50°F to -30°F with moderate noise levels.
• Lift overhead when required.
• May require physical effort associated with using the computer to access information, or standing, walking, using stairs, and lifting needed to carry out everyday activities.
• Stand and walk for extended periods.
• Use hands to handle objects, tools, or controls.
• Attention to detail.
• Effective communication, vision, and hearing are essential for safety and productivity.
• Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required.
• Additional work hours may be requested by management to help manage employee production, projects, and or special events.
• Operate a registered motor vehicle as part of daily tasks.
• Engage in frequent personal interaction and communication.
• Possess strong arithmetic and reading skills.
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