Warehouse Supervisor - 1251BH

About the role

Fetch is looking for a Warehouse Supervisor to lead the day-to-day operation at their site and serve as a frontline leader for our drivers, associates, and 1099 contractors. Our Warehouse Supervisors are hourly leaders who keep the floor moving — allocating labor, directing workflow, reinforcing standards, and ensuring every package reaches the right resident at the right time.

Responsibilities

• Execute building open and close procedures including warehouse and inbound yard walks to verify physical security; oversee daily warehouse operations including package receiving, sorting, staging, and dispatch to ensure smooth and on-time execution
• Conduct daily vehicle inspections to verify equipment, supplies, and tools are properly stocked and accounted for; lead pre-shift and mid-shift team meetings covering stretching, SLA performance, delivery behavior review, and vehicle inspection accountability; communicate daily goals and assign job duties across drivers, associates, and contractors
• Allocate labor across operational areas based on volume, staffing availability, and daily priorities
• Independently assess associate and driver performance and production rates, providing timely direct feedback during shifts and escalating unresolved concerns to the Warehouse Manager; support ongoing associate development through coaching and skill-building conversations; assist the Warehouse Manager in conducting ride-along evaluations, documenting findings and contributing to structured feedback delivery
• Train associates on Fetch standard operating procedures and verify ongoing SOP compliance across all areas of the operation
• Coordinate operational relationships with independent contractors in partnership with the Warehouse Manager, including onboarding, dispatching, engagement tracking, and block schedule management
• Use the Fetch WMS and operational reporting tools to monitor workflow, track inventory accuracy, action exception packages, report key performance metrics including OTR, UTR, and same-day SLA attainment, and complete required documentation including shift reports and incident records accurately and on time
• Manage access control across assigned communities, maintaining proper key and fob chain of custody through sign-in/sign-out and reconciliation processes; promptly report any lost or missing access devices to the Warehouse Manager
• Monitor and resolve open customer experience tickets daily, escalating unresolved issues to the Warehouse Manager or support teams as needed
• Model and reinforce a culture of safety and wellbeing on the floor — going beyond compliance with Fetch policies, OSHA regulations, and security standards — by identifying and addressing hazards immediately, ensuring all workplace injuries are reported promptly, and coaching team members on safe work practices throughout every shift
• Maintain a clean, organized, and properly equipped work environment throughout the shift, including any site-specific equipment or cold storage areas
• Serve as an on-site point of contact for residents, vendors, and third-party agencies, utilizing company SOPs to de-escalate situations and resolve concerns appropriately
• Identify and escalate major operational barriers; support continuous improvement initiatives, participate in cross-functional operational discussions, and provide coverage for the Warehouse Manager as needed

Requirements

• 1+ years of experience in a warehouse, logistics, delivery, or operations environment; prior supervisory or team lead experience preferred
• Comfortable using technology platforms and mobile applications to manage workflow and track performance; ability to learn the Fetch WMS quickly required
• Strong verbal and written communication skills with the ability to direct a team clearly and professionally
• Ability to make sound operational decisions independently during a shift without direct manager oversight
• Reliable, flexible when needed, and available to work a fixed schedule of front half or back half of the week, and including holidays as required
• Must be able to lift 50+ pounds and remain on your feet for the duration of a shift
• Maintain a valid driver's license and successfully complete Fetch's required motor vehicle record screening and criminal background check necessary to operate a company vehicle
• High school diploma or equivalent required; relevant experience in lieu of formal education may be considered

Benefits

• Competitive Compensation – Your expertise and impact are recognized and rewarded
• Annual Compensation Reviews – Your growth and contributions are evaluated and rewarded on a consistent cadence
• Comprehensive Benefits Package – Medical, Dental, Vision, and Life Insurance coverage, including voluntary and ancillary plans, for you and your family
• Plan for Your Future – 401(k), Short-Term, and Long-Term Disability coverage
• Paid Time Off (PTO) and Sick Time – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most
• Invest in Your Growth – Access to leadership development resources and a clear path forward as Fetch scales
• Work That Makes an Impact – Help shape the future of our operations, teams, and growth

Schedule

This role operates on a fixed weekly full-time schedule on either the front half or the back half of the week. Schedules are subject to change based on operational needs.