Warehouse Specialist - EWR Dispatcher

Position Summary

The Regional Line-Haul Dispatcher is responsible for daily Line-Haul transportation scheduling, routing, and operational coordination within the assigned region. This role ensures on-time departures, delivery performance, and real-time communication between warehouse operations, carriers, and the national fleet team. The dispatcher will play a key role in balancing service quality, cost efficiency, and resource utilization across regional and national networks.

Key Responsibilities

• Daily Dispatch & Operations Management - Plan and execute daily dispatch schedules for line-haul and feeder routes within the assigned region. Monitor driver check-in, loading, departure, and arrival status; address any in-transit issues such as delays, vehicle swaps, or accidents. Coordinate with warehouse and operations teams to ensure smooth loading/unloading and minimize dock congestion.
• Capacity Coordination & Carrier Management - Collaborate with the Fleet Department to allocate available capacity, including primary, backup, and emergency carriers. Track carrier performance (on-time rate, communication response, cargo handling, etc.) and provide feedback for performance evaluation and penalty/reward recommendations. Support new carrier onboarding, contract execution, and payment documentation.
• Exception Handling & Communication - Log and handle first-level operational exceptions such as shipment delays, damages, or driver no-shows. Escalate severe or recurring issues to the Fleet Department with detailed event reports. Coordinate with customer service and warehouse teams to ensure timely issue resolution and client communication.
• System & Data Management - Use the company’s TMS or dispatching platform for job assignment, GPS tracking, and data entry. Generate daily/weekly operational reports and route performance summaries. Verify shipment and delivery data with finance for billing and payment reconciliation.
• Cross-Functional Collaboration - Maintain effective communication with the warehouse, customer service, and finance teams. Support seasonal operations, nationwide route adjustments, and urgent dispatch tasks as directed by the Fleet Department.

Requirements

• Education: Bachelor degree or above, preferably in Logistics, Transportation Management, or Supply Chain.
• Technical Skills: Proficiency in TMS, Excel, and GPS tracking tools. Strong analytical and communication skills. Familiarity with U.S. interstate routes (e.g., I-5, I-10, I-80) preferred.
• Personal Attributes: Highly organized, proactive, and detail-oriented. Able to handle high-pressure situations and shift priorities quickly. Willing to work night or weekend shifts during peak seasons.

Benefits

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance

Pay Range

$20-25/hour for specialist

Supervisor

60K+