Warehouse Specialist

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience. At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce.

About the role

As a Warehouse Specialist, you will be integral to driving high-level performance across Lovehoney Group. Partnering directly with the Assistant Warehouse Manager, your focus will be on supporting Goods In and Inventory operations, including receiving deliveries, booking stock into the WMS, managing putaway and stock movements, and maintaining accurate stock levels and locations. In this role, you will combine your attention to detail with your ability to work across different warehouse functions, supporting B2B, Fulfilment, Returns, and Marketplace activities as required.

Responsibilities

• Support Goods In and Inventory operations, including receiving inbound deliveries, directing stock to the correct warehouse areas, booking products into the WMS, and completing putaway.
• Maintain accurate stock levels and locations by supporting cycle counts, stock takes, system reconciliations, POs, transfers, and stock movements, investigating and resolving discrepancies where required.
• Support wider warehouse operations including B2B, Fulfilment, Returns, and Marketplace activities, including Trade orders, VAS, customer returns, product rework, and refunds as required.
• Support day-to-day warehouse operations by assisting with problem orders, loading and unloading, Peak Event preparation, Quality Control projects, and maintaining a clean, organised, and safe working environment.
• Support the training and development of new starters, agency workers, and seasonal colleagues, while demonstrating a positive and proactive approach to learning and taking on additional responsibilities.

Requirements

• Experience working in a Goods In, Inventory, retail, or warehouse environment, with a good understanding of basic warehouse operations.
• Previous experience using a Warehouse Management System (WMS), with the ability to learn and use different warehouse apps and systems; some knowledge of NetSuite is desirable.
• Strong attention to detail, with a methodical, organised, and accurate approach to stock and inventory activities.
• Excellent literacy, numeracy, and communication skills, with the ability to work effectively in a fast-paced, performance-driven environment.
• Reliable and punctual, with a proactive, team-focused attitude and willingness to learn, support colleagues, and take on additional responsibilities.
• Must be over 18 due to the nature of the products.

Benefits

• Comprehensive healthcare coverage, dental care benefits, an HSA account, and life insurance.
• Great staff discounts on our products and services.
• 25 days of paid time off (PTO) each year.
• Support for professional development.
• Complimentary 1Password Family account for you and up to five family members.