Warehouse Site Trainer

Job Responsibilities

• Serves as primary training contact for employees at the business site for training requests, questions, and issues.
• Prepares for new hire classes including securing classroom space, materials, and communicating with the new hire about first day expectations.
• Utilizes most current existing materials and technology to deliver learning programs and activities.
• Identifies and immediately communicates program gaps, feedback, and other learning opportunities to peers, site leadership, and home office partners.
• Runs and analyzes reports to identify business/training needs and communicates training opportunities to peers, site leadership, and home office partners.
• Tracks new employee metrics at established intervals and communicates/coordinates with site leadership to ensure readiness standards are met.
• Drives support and adoption of new learning platforms and training technology.
• Acts as a subject matter expert to assist in the development and improvement of training materials.
• Affords support and training to associates at all levels; including onsite peers, offsite peers, and site leadership.
• Maintains and evaluates peer trainer performance and provides feedback.
• Completes professional development requirements to expand skillset, including Train-the-Trainer sessions, certification courses, "teach backs," and other opportunities.
• Remains up to date on operational processes, procedures, and policies.

Qualifications

• High School Diploma, GED, or equivalent related work experience preferred.
• 2+ years business experience preferred.
• Demonstrates good verbal and written communication skills.
• Proficient in Microsoft Office products, AIMS (inventory management system), and learning management systems.

Skills/Knowledge

• Leads effective application of new processes to accomplish a wide variety of assignments.
• Applies knowledge beyond own areas of expertise.
• Performs complex and technically challenging work.
• Preempts potential problems and provides effective solutions for team.
• Works independently to interpret and apply company procedures to achieve business goals.
• Provides appropriate positive and constructive feedback to students.
• Exhibits strong customer service and communication skills.
• Facilitates content in a manner that drives knowledge retention and application.
• Organizes tasks and manages time to achieve full scope of goals.
• Ability to work in a team and to effectively collaborate with others.
• Engages a variety of training methods to address multiple learning styles.
• Reacts to learner questions/challenges in a manner that generates self-sufficiency.