Warehouse & Shipping Clerk

Job Purpose And Impact

The Warehouse & Shipping Clerk proactively monitors and communicates delivery status of shipments to sales, customers, carriers, and other stakeholders. You will also be responsible for collecting and organizing data for company reporting, including metrics and service failures for management analysis.

Key Accountabilities

• Field inbound calls from customers and carriers, assess information and take appropriate actions, to include providing relevant details to stakeholders.
• Monitor pick-ups and deliveries, communicate delays and reasons to sales and carriers, handle returns, diversions and order changes.
• Use defined procedures to respond and resolve routine logistics issues to provide the best value for the customer and the carrier.
• Compile documentation of service incidents to be presented to the management for resolution.
• Work under general supervision and independently solve moderately complex clerical, administrative, technical or customer support issues while referring more complex problems to a higher-level staff.
• Inventory checks and scheduling, inbound calls.
• Other duties as assigned.

Qualifications

• High school diploma, secondary education level or equivalent.
• Confirmed ability to be a team player and perform in a fast-paced environment, including sound prioritization, sense of urgency and multitasking.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated strong client and customer focus.
• Minimum of two years of related work experience.
• Other minimum qualifications may apply.

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain or related area.
• Minimum of two years of customer service experience.
• SAP Required.

Location: Milwaukee, WI
Schedule: Monday to Friday | 8:00am–4:30pm | Onsite
Posting type: Internal & External